Electric Vehicle Specialist

3 weeks ago


Houston, Texas, United States Percepta Full time
Job Description

We are seeking a highly skilled Electric Vehicle Specialist to join our team at Percepta. As an EV Specialist, you will play a critical role in delivering exceptional customer experiences for our clients who are transitioning to battery electric vehicle ownership.

Key Responsibilities:

  • Provide expert knowledge and support to clients via SMS and other communication channels to ensure a smooth and successful ownership experience.
  • Build and maintain trust with clients by being a proactive primary contact for concerns and questions.
  • Communicate effectively with clients to understand their needs and provide personalized support.
  • Partner with internal stakeholders to troubleshoot and resolve issues.
  • Stay up-to-date on battery electric vehicle products and services to provide expert advice and guidance.

Requirements:

  • High school diploma required; associate degree or bachelor's degree preferred.
  • Minimum 3-5 years of experience in training, public relations, sales, marketing, customer service, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive team environment.

About Percepta:

Percepta is a global contact center organization that delivers exceptional customer experiences to our clients. We are committed to living our values of culture of service, teamwork, respect, proactivity, career growth, and diversity.



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