Automation Engineer for Laboratory Solutions
5 days ago
We are seeking an experienced Field Service Automation Engineer to join our team at Abbott Laboratories, a global healthcare leader committed to improving people's lives. This role is ideal for individuals passionate about delivering exceptional customer experiences and driving business growth.
About the Opportunity:
- This position involves providing technical support and enhancing customer experience for automation accounts, focusing on proactive product support, customer loyalty, retention, and value expansion.
- The successful candidate will be responsible for implementing and maintaining quality systems, providing level I and II phone and on-site support, and resolving customer complaints for hardware, software, and reagent issues.
- You will also perform activities to maintain system performance, assess urgency, develop recommendations, and implement solutions that align with customer and business needs.
Key Responsibilities:
- Implement and maintain the effectiveness of the quality system.
- Provide Level I and Level II phone and on-site support to maintain product performance or resolve customer complaints for hardware, software, and reagent issues.
- Perform activities to maintain system performance using standard troubleshooting tools to identify and resolve root causes.
- Assess urgency, develop recommendations, and implement solutions that align with customer and business needs.
- Accurately record customer complaints and actions taken to resolve them.
- Plan and prioritize visits and activities for each account.
- Schedule and execute training events to improve customer self-sufficiency in troubleshooting and repairing analyzers.
- Manage order, delivery, and billing of products and services for assigned accounts.
- Monitor and replenish inventory as needed.
- Responsible for sales at assigned accounts.
- Partner with Enterprise Account Manager or Sales Executive to develop and execute account-specific lab strategies and participate in customer business reviews.
Requirements:
- Associates Degree or equivalent experience.
- 2 years of relevant experience with instrumentation utilized in a laboratory environment.
- 2 years of experience interfacing with customers.
Benefits and Compensation:
- The base pay for this position is $63,150 per year, which translates to approximately $31.55 - $63.15 per hour based on a 40-hour workweek.
- We offer comprehensive benefits, including medical coverage, retirement savings plans, tuition reimbursement, and opportunities for career growth and development.
About Us:
Abbott Laboratories is a global healthcare leader dedicated to creating breakthrough science that improves people's health. We're always looking towards the future, anticipating changes in medical science and technology.
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You'll also have access to a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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