Lead Operations Coordinator
2 months ago
The Team Shift Supervisor plays a crucial role in overseeing Team Member shifts while embodying the values and culture of Saint Honor. This position involves collaborating with the restaurant Manager to ensure adherence to all company protocols and standards during each shift. The Shift Supervisor must be well-versed in both Front of House (FOH) and Back of House (BOH) responsibilities. Driving results through a knowledgeable team and exceptional guest service is essential.
KEY RESPONSIBILITIES:
Daily Shift Management:
- Ensure all Team Members adhere to established standards of conduct and company policies.
- Strive to provide guests with an outstanding dining experience, ensuring accuracy and timeliness in food and beverage orders.
- Lead energetic shifts, utilizing company tools to optimize performance.
- Be an active participant; if you identify a need, take action to address it.
- Implement key performance measures including cleanliness, maintenance, labor management, guest service, food quality, and restaurant culture to meet company standards.
- Act as a guest advocate, communicating needs to Team Members to enhance guest satisfaction.
- Proactively manage shift preparations and administrative tasks.
- Coach, develop, and train Team Members on proper procedures during shifts.
- Inspire Team Members to reach their full potential.
- Ensure the safety of Team Members and guests throughout the shift.
- Manage and report risk management issues according to company standards; support adherence to uniform policies.
- Assist management in areas impacting business performance, including labor cost management, waste monitoring, sales, and cost of goods.
- Oversee daily cash handling procedures.
- Provide accurate inventory and reporting data.
- Respond promptly to Team Member and guest issues to ensure smooth restaurant operations.
- High School Diploma or equivalent required; some college education preferred.
- Must be at least 18 years old.
- Minimum of 6 months experience in food service, retail, or restaurant supervision.
- Proficient in various technology systems, particularly Microsoft Office (Word, Excel, Outlook) and POS systems, with the ability to adapt to new technologies.
- Physical capability to lift and carry up to 50 pounds, kneel, bend, ascend or descend stairs, and reach for objects.
- Demonstrates initiative and possesses excellent verbal and written communication skills.
- Ability to stand for extended periods, up to 10 hours per day.
- Must maintain good physical condition and be attentive to the needs of management, staff, and guests.
- Act as a brand ambassador both inside and outside the restaurant.
The intellectual and physical demands described below are representative of what must be met by a Team Member to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
- Ability to lead, motivate, and empower Team Members to achieve higher performance levels.
- Ability to align Team Members with company culture by balancing hard work with enjoyment.
- Ability to manage basic tasks, Team Members, and financial operations.
- Ability to handle public interactions professionally.
- Ability to identify problems and implement solutions.
- Willingness to accept feedback and improve.
- Ability to set goals, create actionable plans, and execute them.
- Ability to measure performance both subjectively and objectively.
- Annual Paid Vacation - Up to ten (10) days per year.
- Health Benefits - Eligible for medical, dental, and vision coverage after 60 days in the position.
- Equity Opportunities - Evaluated based on consistent, superior performance and potential for advancement.
- Complimentary meals and drinks during shifts.
- 50% discount on all menu items at any time.
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