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Healthcare Support Specialist

3 weeks ago

Chattanooga, Tennessee, United States Global Channel Management Full time
Job Description:

We are seeking a Healthcare Support Specialist to join our team at Global Channel Management. As a key member of our customer service team, you will play a critical role in delivering exceptional service to our members.

In this role, you will be responsible for conducting educational telephone calls to advise members of available benefits, services, and programs. You will also complete health needs assessments and refer members to population health management programs as appropriate.

You will work closely with our area clinical teams to ensure that members receive the best possible care and support. Your excellent communication and interpersonal skills will enable you to build strong relationships with our members and colleagues alike.

This is an exciting opportunity for a motivated and organized individual who is passionate about delivering exceptional customer service. If you have a strong background in customer service and a passion for healthcare, we encourage you to apply.

Key Responsibilities:

  • Conduct educational telephone calls to advise members of available benefits, services, and programs
  • Complete health needs assessments and refer members to population health management programs as appropriate
  • Work closely with area clinical teams to ensure members receive best possible care and support
  • Build strong relationships with members and colleagues through excellent communication and interpersonal skills

Requirements:

  • 2 years experience in a customer service support role
  • Medicare knowledge/experience
  • Excellent oral and written communication skills
  • Strong interpersonal and organizational skills

What We Offer:

  • Competitive salary: $65,000 - $85,000 per year
  • Opportunities for career growth and development
  • A dynamic and supportive work environment