UX Service Designer

2 weeks ago


Cincinnati, Ohio, United States eTek IT Services, Inc. Full time
Job Title: UIX UX Designer

We are seeking a seasoned designer to join our team at eTek IT Services, Inc. as a UIX UX Designer. As a key member of our design team, you will play a crucial role in envisioning and delivering simple, trusted, and connected experiences for our customers across various products in the health and wellness space.

Key Responsibilities:
  • Improve the digital healthcare experience for customers and associates
  • Create Omni-Channel Customer Journeys
  • Present storytelling to engage cross-functional stakeholders and drive buy-in
  • Prioritize problems and opportunities with stakeholders to drive results
  • Design, present, and deliver service blueprints
  • Discover, visualize, and communicate existing services through research, prototyping, journey mapping, and service blueprinting
Qualifications:
  • Hands-on service design experience in multi-product ecosystems is a must
  • Real-world experience in journey mapping and service blueprinting
  • A can-do attitude and growth mindset
Nice-to-Haves:
  • Bonus points for experience in the healthcare industry
  • Understanding and documenting workflows across digital platforms
  • Communication strategy and digital product strategy
  • Quantitative and qualitative research skills
  • Creative writing and digital marketing experience
  • Analytics

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