Customer Experience Specialist

2 weeks ago


Clearfield, Utah, United States Bonnell Aluminum Full time
Job Description

Bonnell Aluminum is seeking a highly motivated and results-driven individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring timely and accurate order processing, and collaborating with internal departments to resolve customer inquiries and issues.

Key Responsibilities:
  • Provide prompt and accurate follow-up to customers and internal functional areas.
  • Collaborate with manufacturing and operations staff to inform, manage, and balance customer requests with operational capacity and capability.
  • Communicate, collaborate, and resolve issues involving quality, customer priorities, and customer expectations with internal departments.
  • Assist manufacturing planners and load schedulers to ensure customer orders are balanced within capacity and capability.
  • Analyze order input data, forecasting trends, financial data, production reports, capacity plans, and expedited order history data to proactively identify and resolve emerging or existing problems.
  • Develop strategies and tactical plans to manage and reduce costs of multi-delivery point/mixed product loads.
  • Act as a customer champion and advocate, promoting customer service excellence and meeting profitability targets.
  • Manage, track, and assess metrics associated with our On Time and Complete delivery model.
Requirements:
  • Bachelor's degree in business, sales, or marketing, with a strong customer service orientation and/or sales background.
  • Proficiency with personal computing software, including MS Word, MS Excel, Visio, MS Project, and MS PowerPoint.
  • Effective verbal and written communication skills, with excellent time management skills and ability to effectively multi-task.
  • Working knowledge of manufacturing operations and ability to connect with customers in a caring and conscientious manner.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing company.
  • Collaborative and supportive team environment.
  • Professional development and growth opportunities.


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