Operations Director

2 weeks ago

Blairsville, United States Talent Connections Full time
Job Overview

Talent Connections is seeking a seasoned Operations Manager to lead the daily operations of a luxury resort in North Georgia. As a key member of our team, you will be responsible for overseeing the resort's departments, ensuring exceptional guest experiences, and fostering a positive work environment.

Key Responsibilities
  • Resort Management
    • Oversee the daily operations of all resort departments, including lodging, winery, spa, events, and food & beverage.
    • Ensure that all departments work cohesively to provide a seamless guest experience.
    • Monitor guest satisfaction and implement strategies to continuously improve service quality.
  • Budgeting & Financial Management
    • Work with the General Manager to develop and manage budgets for each department.
    • Monitor financial performance and implement cost-control measures without compromising guest experience.
    • Prepare regular financial reports and forecasts for management review.
  • Vendor & Inventory Management
    • Negotiate contracts and maintain relationships with key vendors and suppliers.
    • Oversee inventory management to ensure that all departments have the necessary supplies to operate efficiently.
  • Event Coordination
    • Work with the events team to plan and execute weddings, corporate events, special occasions, and special events at the resort.
    • Ensure that all events are carried out smoothly, on time, and within budget.
  • Quality Control & Maintenance
    • Ensure that the resort facilities are maintained to the highest standards of cleanliness and safety.
    • Coordinate with maintenance and housekeeping teams to address any issues promptly.
HR Responsibilities
  • Training & Development
    • Design and implement training programs for staff to ensure high levels of customer service, operational efficiency, and safety compliance.
    • Identify opportunities for professional development and coordinate ongoing training to support staff growth and career advancement.
    • Conduct performance reviews and provide constructive feedback to employees.
  • Recruitment & Staffing
    • Develop and implement recruitment strategies to attract top talent for various resort departments, including the winery, spa, lodging, and food & beverage.
    • Manage the full cycle of recruitment, including job postings, candidate screening, interviewing, and onboarding.
    • Maintain a pipeline of qualified candidates for seasonal and full-time positions.
  • Employee Relations
    • Serve as the primary point of contact for employee concerns and grievances, ensuring timely and fair resolution in accordance with company policies.
    • Foster a positive workplace culture that promotes teamwork, respect, and open communication.
    • Lead initiatives to enhance employee engagement and retention.
  • Compliance & Policies
    • Ensure the resort's policies and practices comply with all federal, state, and local labor laws and regulations.
    • Lead the development and enforcement of safety and wellness programs to promote a healthy work environment.
    • Maintain up-to-date employee records and performance documentation.
Requirements
  • Hospitality Management, Business Operations experience required.
  • Minimum of 5 years of experience in a managerial role within the hospitality industry, with a strong focus on HR management.
  • Proven track record of successfully managing resort or hotel operations.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to multitask and manage competing priorities in a fast-paced environment.
  • Familiarity with financial management, budgeting, and cost control.
  • Knowledge of HR best practices and labor law compliance.
What We Offer
  • Competitive salary.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • The chance to work in a beautiful location with a passionate team dedicated to excellence.

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