Customer Support Sales Associate

3 days ago

Gainesville, Florida, United States Offix LLC Full time
{"title": "Customer Support Sales Assistant", "description": "Key Responsibilities

As a Customer Support Sales Assistant at Offix LLC, you will play a vital role in supporting our existing customer base. Your primary responsibilities will involve outbound calling to maintain relationships and drive sales opportunities.

Key Tasks

  1. Customer Outreach: Initiate regular check-in calls to existing customers to build rapport, assess their needs, and provide assistance.
  2. Sales Appointment Setting: Schedule and coordinate sales appointments for our sales team, ensuring a smooth transition from lead to potential sale.
  3. Lease Management: Monitor lease expirations and proactively contact customers to discuss renewals, upgrades, or other options to meet their evolving needs.
  4. Run-Out Management: Identify and contact customers approaching the end of their product or service life cycle, offering options for upgrades or replacements.
  5. Customer Engagement: Keep customers informed about new products, promotions, and offerings to maximize sales opportunities and customer satisfaction.
  6. Data Management: Maintain accurate customer records, interactions, and feedback in our CRM system to track progress and improve customer engagement strategies.
  7. Problem Resolution: Address customer inquiries, concerns, and issues promptly, escalating complex problems to the appropriate team members when necessary.
  8. Sales Reporting: Assist in compiling and analyzing sales data and customer feedback to identify trends and opportunities for improvement.
  9. Collaboration: Work closely with the sales team, marketing, and other departments to align strategies and achieve sales targets.

Requirements

  • Excellent communication and interpersonal skills.
  • Proven experience in outbound calling or customer support roles.
  • Strong organizational skills and attention to detail.
  • Knowledge of CRM software and sales tools.
  • Ability to work independently and as part of a team.
  • Sales-oriented mindset with a focus on customer satisfaction.
  • Flexibility to adapt to changing customer needs and sales priorities.

About Offix LLC

Offix LLC is a leading provider of innovative solutions for businesses. We are committed to delivering exceptional support to our valued customers while driving sales growth. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.", "requirements": "

  • Excellent communication and interpersonal skills.
  • Proven experience in outbound calling or customer support roles.
  • Strong organizational skills and attention to detail.
  • Knowledge of CRM software and sales tools.
  • Ability to work independently and as part of a team.
  • Sales-oriented mindset with a focus on customer satisfaction.
  • Flexibility to adapt to changing customer needs and sales priorities.
"}

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