Patient Care Coordinator

2 weeks ago


Hope, Indiana, United States Windrose Health Network Inc Full time
Position Overview

Are you dedicated to enhancing the well-being of patients and communities through exceptional healthcare services? If so, the role of Patient Care Coordinator at Windrose Health Network Inc may be the perfect fit for you.

We are in search of a Patient Care Coordinator who embodies the values of our organization, characterized by a supportive, family-oriented environment that prioritizes transparency and mutual respect. The ideal candidate will be a strong advocate for patients, demonstrating integrity, problem-solving skills, and a genuine passion for healthcare.

Role Summary:

  • The Patient Care Coordinator will operate in a dynamic family practice setting, assisting physicians in delivering care while showcasing outstanding customer service abilities. This individual must be adept at prioritizing tasks, detail-oriented, capable of multitasking, and self-motivated to engage with patients directly, contributing positively to the team atmosphere.

Key Responsibilities:

  • Collaborate closely with healthcare providers, the Practice Manager, and the Director of Quality to ensure seamless service coordination for patients across all age groups within our integrated healthcare system.
  • Conduct medical triage and manage patient scheduling at the designated health center.
  • Address all patient inquiries related to medical care or scheduling, including requests for information, test results, prescription refills, appointments, and medication prior authorizations.
  • Assist medical staff with urgent situations and facilitate referrals to emergency services as necessary.
  • Within the limits of training and licensure, provide general nursing functions across all age demographics and support various providers based on clinic needs.
  • Screen patients and deliver specific, provider-ordered nursing care such as vaccinations, immunizations, and wound care, while working closely with all staff to assess patient satisfaction and care outcomes.
  • Evaluate walk-in patients to determine appropriate care.
  • Utilize Electronic Medical Records (EMR) effectively.

Qualifications:

  • Graduation from an accredited Medical Assistant program.

Skills and Experience:

  • 1-3 years of experience as a Medical Assistant in a clinical setting is preferred.
  • Exceptional customer service skills.
  • Strong verbal and written communication abilities.

Certifications:

  • BLS Certification (Preferred).
  • Medical Assistant Certification (Required).

Work Schedule:

  • Full-Time position.
  • Day shifts only, Monday through Friday.
  • No weekend shifts required.

Benefits:

  • 401(k) plan.
  • Dental and vision insurance.
  • Disability and life insurance.
  • Employee assistance program.
  • Flexible spending account.
  • Complimentary parking.
  • Health insurance options.
  • Health savings account.
  • Paid sick leave and vacation time.
  • Paid training opportunities.
  • Referral program.

Work Environment:

  • Clinic setting.

Windrose Health Network Inc is an equal opportunity employer committed to fostering a diverse and inclusive workplace.



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