Customer Service Agent Supervisor
3 days ago
Grant Aviation is a leading regional air carrier serving rural Alaska since 1971. With a strong commitment to safety, customer satisfaction, and community involvement, we provide scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service.
Job SummaryWe are seeking a highly motivated and experienced Customer Service Agent Supervisor to join our team. As a key member of our customer service team, you will be responsible for overseeing and supporting our customer service agents to ensure exceptional customer experiences.
Key Responsibilities- Lead and manage a team of customer service agents to provide exceptional customer service
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Collaborate with other departments to ensure seamless customer experiences
- Monitor and analyze customer feedback to identify areas for improvement
- Provide training and coaching to customer service agents to enhance their skills and knowledge
- High school diploma or equivalent required
- Valid driver's license and acceptable driving record required
- Ability to pass a 10-year background check and to work in the US required
- Ability to lift approximately 50 pounds required
- Ability to learn and operate a computerized reservation system required
- Medical, dental, and vision insurance
- Company-paid life insurance and AD&D
- PTO and paid holidays
- Flight benefits
- 401(k) program
- Employee assistance program
- HSA for qualified plans
- Voluntary life insurance and AD&D
- Voluntary short- and long-term disability
- Voluntary accident, critical illness, and hospital indemnity
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