Distribution Center Operations Manager

4 weeks ago

Jackson, Mississippi, United States VetJobs Full time
Job Summary

Achieve exceptional service levels at NAPA stores through efficient stockroom and customer service department operations in the distribution center. Meet sales, profit, and inventory turnover targets by fostering a culture of employee engagement and customer service.

Key Responsibilities
  • Resolve customer, supplier, and employee issues promptly.
  • Visit stores to promote marketing, sales, and training programs, and improve communication.
  • Assist manufacturers in resolving supply problems and improving communication.
  • Communicate with and inform DC management of operational activities.
  • Ensure timely follow-up on customer inquiries, requests, and problems for satisfactory resolution.
  • Maintain company facilities, equipment, inventory, vehicles, and assets properly.
  • Invest in operational facilities and equipment to ensure efficiency.
  • Enforce Company policies, procedures, and reporting requirements.
  • Collaborate with department heads to minimize operating expenses and collect accounts.
  • Monitor and review physical inventory for accurate counts and strict control.
  • Manage reports and files on OS & D's and RGN's for correct inventory.
  • Post, interview, and hire new employees, and identify, source, and coordinate internal employee promotions.
  • Understand and apply policies regarding employee activities, including incentives, performance counseling, and corrective action.
  • Implement, promote, and participate in employee and NAPA store training at all levels.
  • Monitor employee development to ensure recognition and promotions.
Requirements
  • 4+ years of experience in a distribution environment in a related role.
  • Strong knowledge of NAPA systems and processes.
  • NAPA retail automotive sales and store operations experience preferred.
  • A 4-year business-related degree or equivalent experience preferred.
  • Knowledge of basic accounting principles and business finance.
  • Proficient computer software skills.
  • Strong analytical and problem-solving abilities.
  • Confident and thoughtful leadership skills, with the ability to make good business decisions.
  • Willingness to learn and apply new principles in management and leadership.
  • Strong communication and interpersonal skills.
  • Organizational and planning skills, with the ability to manage time, meet deadlines, and display a sense of urgency.
  • Good delegation and follow-up skills.
  • Strong results orientation, customer focus, and work ethic.
  • Adaptable and creative, with the ability to work away from the office on a routine basis to ensure field operations.

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