Pharmacy Operations Manager
4 weeks ago
Key Responsibilities:
- Oversee pharmacy operations, ensuring efficient workflow and a positive patient experience.
- Supervise pharmacy technicians and cashiers, providing guidance and support as needed.
- Manage pharmacy systems, including patient and drug information processing.
- Develop and implement training programs for pharmacy technicians.
- Lead performance management, including discipline and termination decisions.
- Communicate with pharmacy team, relaying messages from the support center or other key emails.
- Participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
Customer Experience:
- Engage customers and patients by greeting them and offering assistance with products and services.
- Resolve customer complaints, help respond to customers' requests in a timely manner, and answer non-clinical questions to ensure a positive customer experience.
- Model and share customer service best practices.
Operations:
- Assist pharmacist in the delivery of patient care, including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).
- Complete patient and physician calls under the supervision of a pharmacist (where allowed by law).
- Under the supervision of a pharmacist, assist with healthcare service offerings, including administering vaccines, health screenings, and any health services allowed by law.
People & Performance Management:
- Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination.
- Follow constructive discipline policy to discipline, suspend, terminate, or effectively recommend the same.
- Use constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws.
- Hold technician accountable for attendance and timeliness.
Training & Personal Development:
- Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
- Obtain necessary certifications, education credits, and training, such as LTMP e-modules, as required by the Company.
Communication:
- Communicate with pharmacy team, relaying messages from the support center or other key emails.
- Participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
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