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Valet Parking Attendant

2 months ago

Oakland, California, United States Ace Parking Full time

About Us:

Ace Parking is a leading parking management company that values its employees and clients. Our company culture is built on a strong foundation of shared values, including accountability, communication, family, exceptional service, and profitability. We strive to create a positive and thriving work environment while delivering top-notch customer service to our guests.

Culture:

Our company culture is heavily influenced by a shared vision, style, and values. We have a strong, distinctive culture that is characterized by clear values, caring, loyalty, humility, and a deep commitment to community. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members.

About the Position:

We are seeking a Valet Parking Attendant to join our team. As a Valet Parking Attendant, you will be responsible for providing exceptional customer service to our guests while ensuring the efficient operation of our parking lot. Your duties will include:

  • Accountability:
    • Promptly and safely park and retrieve vehicles following company policies and procedures.
    • Maintain accurate records of parked vehicles and ensure keys are securely stored.
    • Adhere to company policies and safety guidelines at all times.
  • Communication:
    • Greet guests warmly and professionally, establishing a positive first impression.
    • Effectively communicate parking procedures and fees to guests.
    • Assist customers with any questions or concerns they may have, and handle any issues in a calm and professional manner.
    • Coordinate with fellow team members to ensure efficient service delivery.
  • Family:
    • Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family.
    • Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department.
  • Exceptional Service:
    • Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns.
    • Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations.
    • Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash.
    • Provide additional customer service assistance as needed, such as carrying bags or assisting with directions.
  • Profitability:
    • Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately.
    • Report any maintenance issues or equipment malfunctions promptly to minimize downtime.

About You:

To be successful in this role, you should possess the following experience and attributes:

  • Excellent communication and interpersonal skills.
  • Strong sense of accountability and responsibility.
  • Ability to work effectively in a team environment.
  • Exceptional customer service skills.
  • Reliable, friendly, and ability to create a lasting impression.
  • Physical ability to move quickly and lift heavy items (up to 50 lbs.).
  • Previous valet or customer service experience is a plus.

What We Can Offer You:

  • $19 - $20 Hourly wage, plus tips.
  • Medical, dental, vision, life insurance coverage for full-time, eligible employees.
  • Flexible Spending Accounts for full-time, eligible employees.
  • 401k.
  • Vacation/Sick for full-time and part-time employees.
  • Holiday for full-time and part-time employees.
  • Discount programs.