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Airport Operations Manager

2 months ago

Fort Myers, Florida, United States Swissport International AG Full time
Job Summary

As a Passenger Service Supervisor at Swissport International AG, you will play a crucial role in ensuring the delivery of exceptional customer experiences at our airport operations. This is a leadership position that requires strong communication and problem-solving skills, as well as the ability to motivate and inspire a team to achieve our goals.

Key Responsibilities
  • Lead by Example: Demonstrate a commitment to delivering great customer experiences at every touchpoint, and ensure that all staff members are aligned with our company values and procedures.
  • Resource Optimization: Monitor and control overtime payments to ensure that available resources are used to the optimum level.
  • Training and Development: Identify training needs and provide coaching and mentoring to team members to ensure they have the skills and knowledge required to perform their roles effectively.
  • Performance Management: Create and maintain a progressive, open feedback culture by managing the performance of employees and providing regular feedback and coaching.
  • Customer Service: Resolve all customer service challenges in a timely manner and assist in negotiations with new customers to ensure that their needs are met.
  • Financial Management: Implement and manage the Passenger Service budget to ensure that we are operating within our financial constraints.
  • Compliance: Ensure that all staff members comply with all SOPs and policies to meet or exceed regulatory standards and deliver the desired customer service experience.
  • Safety and Security: Ensure that all safety and security processes and procedures are complied with at all times to protect our staff, customers, and assets.
  • Change Management: Manage and contribute towards change within the operational environment and maintain commercial awareness to identify new business opportunities.
Requirements
  • Education: High School diploma or GED equivalent.
  • Experience: Passionate about customer service and must have relevant work experience in a leadership or management role.
  • Skills: Strong leadership and people management skills, with a proven ability to problem-solve and make decisions. Excellent communication skills (written and verbal) in English, with a good understanding of all regulatory and recommended procedures that relate to the airport environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including health insurance, life insurance, and retirement plan.
  • Professional Development: Opportunities for professional development and growth within the company.
  • Diversity and Inclusion: A commitment to diversity and inclusion, with a workplace that fosters inclusion and respect for all employees.