Phone Support Professional
3 weeks ago
At OPSAM Health, we strive to deliver exceptional patient care through innovative and collaborative approaches. As a Call Center Representative, you will play a critical role in engaging patients and promoting clinic services. With a strong focus on customer service and patient satisfaction, you will be responsible for making outbound calls to assigned patients to schedule appointments and provide information on available services.
About the Job
This is a full-time position with a competitive salary range of $21.00 - $24.00 per hour. As a key member of our team, you will have the opportunity to work closely with other healthcare professionals to ensure seamless patient care. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply
Key Responsibilities
* Make outbound calls to assigned patients to schedule appointments and provide information on clinic services
* Engage patients by explaining eligibility and registration processes
* Confirm and update patient information in electronic health records
* Determine insurance status and assist with billing documentation
* Explain payment options and arrange for payments as needed
* Recognize and respond to patients' needs for immediate or urgent care services
Requirements
* High school diploma or equivalent required
* At least one year of experience in a customer service role, preferably within a healthcare setting
* Proficient in Windows and Microsoft applications
* Strong communication and interpersonal skills
* Ability to work effectively under pressure and prioritize tasks efficiently
What You'll Get
* Competitive salary range: $21.00 - $24.00 per hour
* Opportunities for professional growth and development
* Collaborative and supportive team environment
Start Your Career Today
To learn more about this exciting opportunity, please submit your application today
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