Client Services Liaison
5 days ago
Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy building strong relationships with clients? If so, we want to hear from you
About the RoleAs a Client Services Associate at Engage8 Solutions, you will be the primary point of contact for our renowned client in the telecommunications industry. Your primary responsibility will be to provide proactive support and direct customer service strategies to drive client satisfaction and loyalty.
Key Responsibilities- Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
- Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
- Work cross-functionally with the Client Services Associate and Quality Assurance teams to evaluate and execute industry-leading client experiences
- Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
- Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
- Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
- Ensure that all standard operating procedures are successfully executed and maintained by all Client Services Associate team members
- Bachelor's degree from an accredited college or university (preferred but not required)
- 2-4 years of experience working in a client-facing role in the business sphere
- Team player able to work effectively and collaboratively to meet goals and client deadlines
- Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly
- Thrive in a fast-paced, entrepreneurial environment
- Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team
We offer a dynamic and supportive work environment that fosters growth and development. If you're a motivated and results-driven individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.
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