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Practice Assistant II
2 months ago
About Brigham & Women's Hospital (BWH)
Brigham & Women's Hospital is a leading healthcare provider in the region, offering a wide range of medical services and specialties. Our ambulatory care center is a state-of-the-art facility that provides comprehensive care to patients in a convenient and accessible setting.
Job Summary
We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team. As a Patient Services Representative, you will be responsible for providing exceptional patient care and support to patients and families in our ambulatory care center.
Key Responsibilities
- Manage patient encounters and interactions, ensuring timely and efficient care.
- Perform registration and fiscal database tasks, including accurate data entry and reconciliation.
- Operate computer terminals and practice management systems, ensuring proficiency and accuracy.
- Answer incoming telephone calls and respond to customer inquiries in a timely and professional manner.
- Manage radiology prior authorization processes and schedule tests as needed.
- Assist with maintaining a clean and organized workspace, including supply levels and daily start-up and shut-down functions.
- Collect co-payments, cash receipts, and referrals, and perform daily reconciliation.
- Monitor waiting room and patient flow processes, ensuring timely and efficient service.
- Complete follow-up tasks, including reviewing patient lists and obtaining necessary forms and authorizations.
- Perform check-out functions, including scheduling follow-up visits and providing patients with necessary documentation.
- Assist with patient transport and support administrative and clinical staff as needed.
Requirements
- High school diploma or equivalent required; post-high school education preferred.
- Minimum one year of applicable work experience required.
- Additional training in office systems preferred.
Skills and Abilities
- Knowledge of practice operations and standards.
- Understanding of procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use phone system and answer routine questions.
- Ability to interpret information and communicate in a professional, courteous, clear, and concise manner.
- Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
- Ability to manage multiple tasks effectively and follow established protocols.
- Basic understanding of medical terminology and insurance types.
- Knowledgeable and compliant with all hospital, State, and Federal requirements.
Working Conditions
This position is based in a hospital ambulatory practice, with some exposure to communicable diseases, unpleasant odors, needles, and blood products.
Hospital Wide Responsibilities
Works within legal, regulatory, accreditation, and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of noncompliance to the attention of the supervisor or other appropriate hospital staff.
