Shift Manager in Training Position

1 month ago


Dayton, Ohio, United States True North Full time

The Shift Manager is a key member of the True North team, responsible for delivering exceptional guest service by maintaining a clean and organized store image. They will assist with merchandising, pricing, and loss prevention, while operating the cash register/Point of Sale (EPOS) and ensuring adherence to all Company/Store policies.

Key Responsibilities:

· Provide a welcoming and friendly environment for guests, ensuring each receives outstanding service.

· Maintain awareness of monthly promotions, sale merchandise, and advertisements, and assist in the completion of the monthly blitz execution as needed.

· Follow all True North procedures for coffee, fountain, and food service programs.

· Receive deliveries from vendors, verify accuracy of inventory, and authorize price book updates.

· Lead by example, adhering to company policies and procedures, and address staff compliance issues as needed.

· Assist in training and development of both new and existing staff members.

· Properly address any guest issues or complaints, escalating to the Store Manager when necessary.

· As directed by the Store Manager, run daily reports, reconcile shift sheets, complete e-store reporting, and prepare and transport bank deposits.

Essential Skills and Requirements:

· Process information and merchandise through EPOS, including retrieving reports, processing credit card transactions, and operating the lottery machine.

· Communicate clearly with other employees and guests.

· React calmly in emergency situations.

· Read, count, and write to accurately complete shift reports.

· Take responsibility for transporting bank deposits.

· Stand for extended periods, up to 8 hours.

· Work in cold conditions for long periods while stocking and cleaning the cooler.

· Move or handle merchandise throughout the store, generally weighing 25 pounds; occasionally lift up to 50 pounds.

· Ability to work flexible schedules, including first, second, and occasionally third shift.

Minimum Qualifications:

· Possess and maintain a valid Driver's License.

· Have a High School Diploma or equivalent.

· Have a vehicle for banking purposes.


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