Customer Service Liaison
2 weeks ago
We are seeking a skilled Customer Relations Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, assisting with their insurance needs, and resolving issues in a professional and empathetic manner.
Key Responsibilities:
- Assist customers with their insurance needs, providing personalized solutions and support.
- Process policy changes, claims, and payments accurately and efficiently.
- Maintain customer records and update information as necessary.
- Collaborate with team members to ensure seamless customer experiences.
- Promote and cross-sell insurance products and services to meet customer needs.
- Handle escalated customer complaints and concerns with professionalism and empathy.
- Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
- Participate in ongoing training and development programs to enhance knowledge and skills.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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