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Feline Care Specialist
4 weeks ago
Heartland Veterinary Partners LLC is a leading provider of feline-exclusive veterinary care in Iowa City. Our state-of-the-art clinic has been recognized as the best in town, and we're committed to delivering exceptional patient care and client satisfaction.
Job SummaryWe're seeking a highly skilled and compassionate Client Service Representative to join our team. As a key member of our practice, you'll be responsible for providing an exceptional experience to our clients and patients. This includes managing practice reception, maintaining veterinary medical records, and performing administrative tasks.
Key Responsibilities- Manage practice opening and closing procedures, ensuring a smooth and efficient workflow.
- Ensure all public areas are clean and presentable for patients, including the front desk, reception area, waiting area, office, public bathroom(s), and exam rooms.
- Process cash, checks, charge card payments, and credit account payments.
- Schedule appointments for the clinic, adhering to practice and doctor preferences.
- Assist in updating client/patient files, as needed.
- Prepare and send client correspondence, including reminder notices and periodic notifications.
- Perform a backup of the computer system on a regular basis, as directed.
- Oversee the performance of posting daily business.
- Welcome clients and patients to the practice with a warm and friendly demeanor, ensuring an excellent experience during the practice visit.
- Answer incoming telephone calls, applying proper telephone etiquette.
- Present clients with medications, instructions, new client kits, and any other take-home items.
- Handle emergency situations with great care, patience, and following established clinic policies and procedures.
- Address client concerns in a calm and appropriate manner, ensuring every experience ends in satisfaction.
- Ability to work on weekends as required.
- High school diploma or equivalent.
- Previous veterinary experience preferred.
- Client satisfaction references preferred.
- Practices OSHA safety techniques, including proper PPE.
- Paid time off.
- Health insurance, dental insurance, vision insurance.
- Retirement benefits or accounts.
- Bonus incentive.
- Flexible work schedules.
- Career and professional development.
- Employee Assistance Program.
- Employee Referral Program.
Benefits offered may vary depending on full or part-time employment status according to company policy.
Pay RangeUSD $15.00 - USD $17.00 /Hr.
