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Customer Service Representative

2 months ago

Wickliffe, Ohio, United States WyattWorks Plumbing Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at WyattWorks Plumbing. As a key member of our team, you will play a vital role in ensuring exceptional customer satisfaction and driving business growth.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and promote the brand through clear and compelling communication.
  • Appointment Booking: Convert incoming customer calls into booked service appointments, utilizing effective call scripts and a professional approach.
  • Database Management: Maintain and update customer databases with accurate and complete information.
  • Training and Development: Participate in ongoing training to enhance skills and knowledge, with a focus on boosting booked calls and improving outbound calling techniques.
Requirements
  • Customer Service Experience: Proven track record in customer service, with a strong ability to build trust and demonstrate empathy.
  • Technical Competence: IT proficient, with good typing skills and experience with phone systems.
  • Organizational Skills: Highly organized, with exceptional follow-through abilities and a strong attention to detail.
  • Communication Skills: Strong verbal and written communication skills, with the ability to adapt to a fast-paced environment.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package, including medical insurance, retirement plan, and paid holidays and vacation time.
  • Ongoing Training and Support: Access to ongoing Nexstar training and support, ensuring you have the skills and knowledge needed to succeed in the role.
  • State-of-the-Art Facilities: Work in a modern and well-equipped office and shop environment.
  • Weekly/Monthly Incentives: Opportunities for recognition and reward through weekly and monthly incentives.