Customer Service Representative

3 weeks ago


Wickliffe, Ohio, United States WyattWorks Plumbing Full time

WyattWorks Plumbing is seeking a Customer Service Representative to join our team in Northeast Ohio. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction. Your role will involve booking service appointments, responding to customer requests, and promoting the brand. You will work closely with our dynamic and passionate team to achieve profitable revenue and drive company growth. We are looking for someone who is open to working between the hours of 10am - 6pm Tuesday-Friday, and Saturdays 7-4pm. The schedule may vary with notice. We are open to Full time or Part Time with Saturdays being mandatory. Responsibilities:

* Convert incoming customer calls into booked service appointments.
* Deliver call scripts with an authentic cadence; be clear, compelling and personable.
* Respond to customer requests, resolving issues and promoting the brand.
* Be professional and establish customer rapport, encouraging repeat business.
* Participate in training to boost booked calls and practice outbound calling.
* Adhere to the company's plan for resolving customer complaints quickly and favorably.
* Maintain and update customer database with complete and accurate information.

Requirements:

* Proven track record in customer service.
* IT competent; good typist and proficient with phone systems.
* Highly organized with exceptional follow-through abilities.
* Strong verbal and written communications.
* Ability to build trust and demonstrate empathy.
* Passionate about WyattWorks Plumbing and loves the brand.
* Bachelor degree or equivalent is a plus.
* Engaging personality that blends well with a fast-paced, goal-driven environment.
* Competitive individual contributor who also loves to win as a team.
* Highly motivated, flexible and great attitude on life.

What we offer:

* Medical insurance premium 100% paid for employee and family
* Retirement plan with company match
* Paid holidays and vacation time
* Ongoing Nexstar training and support
* No 'On Call'
* State of the art shop and office
* Weekly/Monthly incentives
* Weekly breakfast

What we ask for:

Follow our 5 Core Values:

* Team Player
* Goal driven
* A Consider it Done attitude
* Sense of Urgency
* Do what is right



  • Wickliffe, Ohio, United States Qualigence Full time

    Customer Service RepresentativeWe are seeking a highly motivated and experienced Customer Service Representative to join our team in providing exceptional customer support and service. As a key member of our Inside Sales/Customer Service Department, you will be responsible for delivering outstanding customer experiences and resolving customer inquiries in a...


  • Wickliffe, Ohio, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:* Assist...


  • Wickliffe, Ohio, United States Franklin Myles - State Farm Agent Full time

    About Our AgencyWe are a dedicated team at Franklin Myles - State Farm Agent, committed to delivering exceptional customer experiences. With 21 years of experience, our team has built a reputation for providing personalized service and support to our clients.Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team...


  • Wickliffe, Ohio, United States Qualigence International Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to provide exceptional support to our customers and prospects. The ideal candidate will possess excellent communication skills, a strong understanding of manufacturing software, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide timely and...


  • Wickliffe, Ohio, United States Franklin Myles - State Farm Agent Full time

    About Our AgencyWe are a dedicated team at Franklin Myles - State Farm Agent, committed to delivering exceptional customer experiences. With 21 years of experience, our agency has built a reputation for providing personalized service and support to our clients. Our team is passionate about helping individuals and families achieve their goals, and we're...


  • Wickliffe, Ohio, United States Savers | Value Village Full time

    About UsSavers | Value Village is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature. We operate over 300 stores across the US, Canada, and Australia, offering a wide range of gently-used, one-of-a-kind items to our customers.Job SummaryWe are seeking a Customer Service Associate to join our team...


  • Wickliffe, Ohio, United States WyattWorks Plumbing Full time

    Job OverviewWyattWorks Plumbing is seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for booking service appointments and ensuring customer satisfaction.Key Responsibilities:Convert incoming customer calls into booked service appointments.Deliver call scripts with...


  • Wickliffe, Ohio, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary:** As an Account Associate at State Farm Insurance, you will play a vital role in providing exceptional customer service and support. **Key Responsibilities:** * Assist customers with their insurance needs by providing accurate and timely information * Process policy changes and updates in the system * Handle incoming...


  • Wickliffe, Ohio, United States Qualigence Full time

    Territory Sales RepresentativeAt Qualigence, we are seeking a skilled Territory Sales Representative to join our team. The ideal candidate will have a proven track record of success in sales and be able to develop and execute innovative sales strategies to drive growth within an assigned territory.Key Responsibilities:Travel throughout an assigned territory...


  • Wickliffe, Ohio, United States Timothy Barnosky - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Paid time offTraining & developmentROLE DESCRIPTION:As a competitive Producer for Timothy Barnosky - State Farm Agent, you will be equipped to communicate directly with clients, identify their needs, and market products or services that maximize value. You may also assist in developing strategies and establishing quotas...


  • Wickliffe, Ohio, United States United Parcel Service Full time

    Job Title: Seasonal Package Delivery DriverJob Summary:Casual Package Delivery Drivers are the face of UPS, delivering packages to customers in a timely and professional manner. As a Seasonal Package Delivery Driver, you will be responsible for driving a UPS vehicle, navigating through various routes, and ensuring that packages are delivered to the correct...


  • Wickliffe, Ohio, United States Emily Montone - State Farm Agent Full time

    Grow Your Career with Emily Montone - State Farm AgentWe are seeking a motivated and detail-oriented individual to join our team as an Account Service Associate. As a key member of our team, you will have the opportunity to learn and grow with our agency, developing valuable skills and expertise in the insurance industry.Key Responsibilities:Market State...


  • Wickliffe, Ohio, United States United Parcel Service Full time

    Job SummaryWe are seeking a Seasonal Package Delivery Driver to join our team at United Parcel Service. As a key member of our delivery team, you will be responsible for safely and efficiently delivering packages to our customers.Key ResponsibilitiesLift up to 70 pounds and navigate through various terrainHold a valid driver's license and pass a DOT...


  • Wickliffe, Ohio, United States United Parcel Service Full time

    Job SummaryWe are seeking a Seasonal Package Delivery Driver to join our team at United Parcel Service. As a key member of our delivery team, you will be responsible for safely and efficiently delivering packages to our customers.Key ResponsibilitiesLift up to 70 pounds and navigate through various terrain and weather conditionsValid driver's license and...

  • Account Associate

    2 weeks ago


    Wickliffe, Ohio, United States Emily Montone - State Farm Agent Full time

    Are you a motivated and customer-focused individual looking for a challenging and rewarding career opportunity? If so, consider joining Emily Montone - State Farm Agent as a key member of our team.We are seeking a highly skilled and proactive individual to establish customer relationships, follow up with customers, and use a customer-focused, needs-based...

  • Production Manager

    3 weeks ago


    Wickliffe, Ohio, United States Precision Castparts Corp Full time

    Job DescriptionThe Production Supervisor will be responsible for the safe manufacture of company products which may represent a broad diversity of manufacturing processes. Responsible for satisfying all quality and productivity requirements in the most cost-effective manner by supervising multiple functions and shifts of the production team. This must be...

  • Sales Associate

    3 weeks ago


    Wickliffe, Ohio, United States Aaron's Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Aaron's. As a Sales Associate, you will play a critical role in providing exceptional customer service and driving sales in our retail stores.Key ResponsibilitiesAssist customers in finding the perfect products to meet their needsProvide excellent...

  • Account Associate

    4 weeks ago


    Wickliffe, Ohio, United States Emily Montone - State Farm Agent Full time

    Job Title: Account AssociateAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you!About Our AgencyEmily Montone - State Farm Agent is a growing agency with big dreams and lots of potential. We're looking for a highly...

  • Delivery Driver

    4 weeks ago


    Wickliffe, Ohio, United States Fisher Auto Parts Full time

    Job SummaryFederated/Fisher Auto Parts is seeking a Part-Time Delivery Driver to join our team. As a Delivery Driver, you will be responsible for delivering parts to assigned locations/customers in a timely and accurate manner.Key ResponsibilitiesDeliver orders to customers with a high level of accuracy and efficiencyProvide excellent customer service and...

  • Account Associate

    3 weeks ago


    Wickliffe, Ohio, United States Emily Montone - State Farm Agent Full time

    Job Title: Account AssociateAre you a motivated and customer-focused individual looking for a challenging role in a dynamic environment? We are seeking an Account Associate to join our team at Emily Montone - State Farm Agent.Job Summary:The Account Associate will be responsible for establishing customer relationships, following up with customers, and using...