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Business Systems Analyst
2 months ago
Job Title: Business Analyst - IVR Expertise
Location: Irving, TX (On-site/Hybrid)
Job Type: Full-Time
Experience: 6+ Years
Job Description:
We're seeking a skilled Business Analyst with IVR expertise to enhance our customer interactions at Maveric Systems Limited.
Key Responsibilities:
- Collect and analyze business requirements for IVR systems to drive process improvements.
- Design and optimize IVR workflows to ensure seamless customer experiences.
- Collaborate with cross-functional teams to implement enhancements and drive business growth.
- Conduct thorough user acceptance testing (UAT) and analyze performance metrics to inform data-driven decisions.
Qualifications:
- Bachelor's degree in business administration, IT, or a related field.
- 6+ years of experience as a Business Analyst, focusing on IVR and customer interaction.
- Strong analytical, communication, and problem-solving skills to drive business outcomes.
- Familiarity with IVR technologies and call center operations is a plus.