Front Desk Team Member

3 weeks ago


Lynnwood, Washington, United States Spire Hospitality Full time

Night Auditor Position:

Spiere Hospitality is seeking a highly motivated and organized individual to join our team as a Night Auditor. In this pivotal role, you will be responsible for delivering exceptional service to our guests while also maintaining accurate financial records.

Key Tasks:

  • Deliver top-notch service to our guests by responding promptly and effectively to their questions and requests
  • Prepare daily revenue reports and balance PMS reports for revenue and settlement accounts
  • Address any computer issues that may arise during the shift
  • Generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
  • Conduct check-ins, check-outs, and answer phone calls with professionalism and courtesy
  • Resolve guest concerns with a focus on attentive service recovery

Salary Information:

$19.25 per hour

Working Conditions:

  • Lift, carry, push or pull up to 10 pounds as needed
  • Stand and move about in the guest services and restaurant/bar areas throughout the shift
  • Primarily stand for the majority of the shift

Requirements:

  • High school diploma or equivalent
  • Preferred: hotel experience and 1 year of experience as a Guest Services Agent
  • Accounting knowledge, basic math skills, and proficiency in MS Suite-Outlook, Word, Excel
  • CPR/First Aid Certification
  • Previous experience with FOSSE PMS systems a plus


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