Front Desk Team Member
3 weeks ago
Night Auditor Position:
Spiere Hospitality is seeking a highly motivated and organized individual to join our team as a Night Auditor. In this pivotal role, you will be responsible for delivering exceptional service to our guests while also maintaining accurate financial records.
Key Tasks:
- Deliver top-notch service to our guests by responding promptly and effectively to their questions and requests
- Prepare daily revenue reports and balance PMS reports for revenue and settlement accounts
- Address any computer issues that may arise during the shift
- Generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
- Conduct check-ins, check-outs, and answer phone calls with professionalism and courtesy
- Resolve guest concerns with a focus on attentive service recovery
Salary Information:
$19.25 per hour
Working Conditions:
- Lift, carry, push or pull up to 10 pounds as needed
- Stand and move about in the guest services and restaurant/bar areas throughout the shift
- Primarily stand for the majority of the shift
Requirements:
- High school diploma or equivalent
- Preferred: hotel experience and 1 year of experience as a Guest Services Agent
- Accounting knowledge, basic math skills, and proficiency in MS Suite-Outlook, Word, Excel
- CPR/First Aid Certification
- Previous experience with FOSSE PMS systems a plus
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