Customer Experience Ambassador

4 weeks ago


Denver, Colorado, United States OCI Hospitality Full time
About the Role:

As a Guest Services Representative, you will be the first point of contact for our guests, setting the tone for their entire stay. You will be responsible for answering phones, checking guests in and out, fulfilling guest requests, and communicating with our Maintenance and Housekeeping team members. You will also be responsible for ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, and responding to guest service issues in a confident and compassionate manner.

Key Responsibilities:

  • Answer phones and respond to guest inquiries
  • Check guests in and out, and process payments
  • Fulfill guest requests, such as providing extra towels or arranging for shuttle service
  • Communicate with Maintenance and Housekeeping team members to ensure guest rooms are clean and ready for occupancy
  • Ensure that billing and payments are correct, and respond to guest service issues in a timely manner

About You:

We are looking for a positive and friendly individual who is able to work well in a team environment. You must be able to work flexible hours, including weekends, and be committed to dependability. You should be able to juggle multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount.

What You Gain:

You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people. We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.



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