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Bar Team Leader

2 months ago


Weymouth, Massachusetts, United States Daish's Holidays Ltd Full time

About Daish's Holidays Ltd:

We are a family-run hotel and holiday operator catering to the retired market, with multiple hotel locations around the UK and a fleet of luxury coaches. Our company has grown substantially over the last five years, and we are one of the industry leaders in providing the best value for money holidays in the market.

We have been recognized for our customer service excellence, winning awards and being named one of the top fastest-growing companies by the Financial Times. Our goal is to provide exceptional customer experiences while maintaining high standards of service.

The Regent Hotel:

We are seeking an experienced and confident Bar Manager with a proven track record of managing bars and staff to a high standard. As a Bar Manager, you will be responsible for providing exceptional customer service, managing a team of bar staff, and dealing with guest complaints or workplace issues. You will also be responsible for relating and managing procedures at the front-end delivery into coordinated back-of-house processes to ensure a smoother guest experience.

Key Responsibilities:

  • Manage a team of bar staff to provide exceptional customer service
  • Deal with guest complaints or workplace issues
  • Relate and manage procedures at the front-end delivery into coordinated back-of-house processes
  • Assist in the development and delivery of staff training, development, and induction processes
  • Utilize EPOS systems in bars
  • Manage difficult customers in an appropriate manner
  • Understand cellar management and health and safety issues relating to public bar spaces and events & licensing laws
  • Manage staff rotas and maintain good working relationships with fellow staff and members/customers
  • Manage and motivate staff
  • Maintain a good sense of humour in potentially stressful situations

Requirements:

  • At least two years of experience managing staff (including part-time staff) in a customer-focussed bars role
  • Personal License Holder preferred
  • Flexibility in terms of hours worked/shift patterns

Company Culture:

We value a positive, helpful, and welcoming attitude towards members and customers. We are looking for someone who can build and maintain good working relationships with fellow staff and members/customers and be a positive role model as a team leader.