Late Stage Counselor
2 weeks ago
Job Summary:
Idaho Housing and Finance Association is seeking a skilled professional to join our Mortgage Loan Servicing department as a Late Stage Counselor. In this role, you will work directly with borrowers who are past due on their payments, providing financial education and counseling to help them avoid foreclosure and retain their homes.
Key Responsibilities:
- Provide accurate guidance on payment methods based on loan circumstances
- Assess loan status and borrower circumstances, offering timely and effective assistance or referrals as needed
- Deliver HUD Counseling to borrowers
- Review borrowers for Home Retention Programs based on loan type
- Order property inspections and facilitate property preservation efforts as required by servicing guides for FHA, FNMA, FHLMC, USDA, and VA
- Resolve delinquency through collection efforts and borrower assistance programs
Requirements:
- Experience with loss mitigation programs and loan counseling is preferred
- HUD Counseling Certification must be obtained within 6 months of employment
- High School Diploma, GED, or equivalent experience is required
- Minimum 1-2 years of experience in mortgage servicing and/or collections is necessary
- Strong attention to detail and organizational skills are essential
- Excellent phone etiquette and customer service skills are required
- Bilingual Spanish is a plus
- Ability to exercise prudent judgment is crucial
Why Work with Us?
At Idaho Housing and Finance Association, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.
About Us:
Idaho Housing and Finance Association is a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans. We have been recognized as one of the Best Places to Work in Idaho for a decade, and we are proud of our reputation for excellence.
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