Store Operations Manager

3 weeks ago


New Orleans, Louisiana, United States PJ's Coffee Full time

As a key member of our team, you will oversee the day-to-day operations of multiple coffee shop locations within our PJ's Coffee franchise.

Your primary focus will be on ensuring each store's success through effective leadership, strategic planning, and a strong emphasis on customer service.

This role requires a proven track record in multi-store management, a passion for the coffee industry, and a dedication to delivering outstanding customer experiences.

You will report directly to the Director of Operations and will manage a team of roughly 60 employees.

Key Responsibilities:

  • Oversee the day-to-day operations of 4 coffee shop locations, ensuring consistency in service, product quality, and brand standards.
  • Provide leadership and guidance to store managers and staff, fostering a positive and collaborative working environment.
  • Conduct regular performance reviews and implement training programs to enhance team skills.
  • Implement and enforce operational procedures, policies, and standards to maximize efficiency and profitability across all locations.
  • Work closely with store managers to meet financial targets, control costs, and drive sales growth.
  • Analyze financial reports and implement strategies to improve store performance.
  • Develop and maintain relationships with the local community to enhance the franchise's presence and contribute to the overall success of each location.

Requirements:

  • Proven experience in multi-store management, preferably within the food and beverage industry.
  • Strong leadership and team-building skills with a track record of developing high-performing teams.
  • Excellent analytical and problem-solving abilities, with a focus on achieving financial targets.
  • Flexibility to travel between locations as needed.

PJ's Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee making.

Today, PJ's Coffee is recognized for harvesting, roasting, and personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic tea.

In addition, our selection of fresh breakfast pastries and hot breakfast sandwiches makes for the perfect beverage pairing.

PJ's Coffee carries a complete line of espresso-based beverages, flavored coffee, and award-winning Original Cold BrewTM Iced Coffee.

PJ's Coffee is committed to bringing our customers the freshest coffee possible, while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs.



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