Service Advisor

1 week ago

Brandon, Florida, United States Asbury Automotive Group Full time

About Asbury Automotive Group

We are a leading automotive retailer in the United States, committed to providing exceptional experiences for our guests and promoting a fun, supportive, and inclusive environment for our team members. Our culture is grounded in our North Star and Compass, and powered by our DRIVE values, which focus on becoming the Most Guest Centric Automotive Retailer.

Service Advisor Role

As a Service Advisor, you will be the face of the dealership for service customers, responsible for presenting and selling needed products and services in a professional manner. You will build rapport with customers to promote customer satisfaction and retention, and work closely with technicians to ensure timely and accurate repairs.

Key Responsibilities

  • Greet customers in a timely and friendly manner, obtaining pertinent vehicle information
  • Actively promote and build rapport with customers
  • Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers' specifications
  • Generate and provide customers with a complete and accurate estimate of repair
  • Establish and communicate completion time of repair with customers and technicians
  • Answer incoming service calls and maintain and schedule service appointments
  • Follow prescribed procedures for customer post-follow-up, resulting in return visits, increased sales, and admirable CSI
  • Strictly follow the manufacturer's warranty guidelines and procedures
  • Conduct business in an honest manner, maintaining the manufacturer's Customer Satisfaction Index at or above Asbury's specified goal(s) in service for district, regional, and national scores
  • Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of customer, company, and manufacturer information, as well as customers' vehicles and property

Requirements

  • Previous automotive Service Advisor experience is heavily preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screening (background and drug test)

Company Benefits

We offer a comprehensive benefits package, including paid holidays and paid time off, deferred holiday pay match, paid training, stock awards (select management and front-line team members eligible), insurance, retirement plans, learning and tuition assistance, and professional growth and development opportunities.

Additional Advantages

  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Aggressive employee referral program with bonus opportunities

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