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Guest Services Representative

2 months ago

Fishkill, New York, United States Express Employment Professionals Full time
Job Overview

As a Guest Services Representative, you will play a vital role in ensuring an exceptional experience for our hotel guests. Your primary responsibilities will include:


Key Responsibilities:
  • Addressing inquiries and processing transactions for hotel patrons.
  • Acting as the primary liaison for all guest requests and requirements.
  • Demonstrating courteous hospitality consistently to both guests and colleagues.
  • Proactively suggesting additional services and informing guests about hotel amenities and local attractions.

Specific Duties:
  • Implementing hotel guest payment protocols.
  • Fostering a positive work environment through effective communication and collaboration with guests, vendors, coworkers, and management.
  • Recording all charges, including valet and miscellaneous fees, to guest accounts.
  • Ensuring the security of hotel keys.
  • Managing safe deposit boxes for guests.
  • Verifying credit card transactions and balancing the cash drawer at the end of each shift.
  • Generating and updating availability reports at the start of each shift.
  • Reviewing the communications log at the beginning of each shift.
  • Understanding and adhering to the hotel's emergency protocols in case of an actual emergency.
  • Promptly notifying the appropriate supervisor of any room-related issues.
  • Facilitating efficient check-in and check-out processes.
  • Utilizing the hotel phone system to transfer calls to rooms and manage voicemail.
  • Distributing and notifying guests of mail promptly.
  • Possessing knowledge of the local area to assist guests effectively.

Professional Appearance:
  • Ensuring a professional appearance before each shift.
  • Wearing clean and neatly pressed clothing.
  • Avoiding unauthorized jewelry.
  • Maintaining clean hands and nails.
  • Practicing daily personal hygiene.
  • Keeping hair neatly styled and facial hair trimmed for men.
  • Wearing a name tag at all times.
  • Choosing socks that match shoes for men.
  • Wearing professional footwear consistently.
Company Overview

Express Employment Professionals is a leading staffing agency in the U.S. and Canada, with over 900 franchises nationwide. We are dedicated to connecting talented individuals with the right job opportunities. Our mission is to help people find meaningful employment while providing businesses with effective workforce solutions. We offer a comprehensive range of employment options, including full-time, temporary, and part-time positions across various sectors, including professional, commercial, and administrative roles.