Service Operations Leader

6 days ago


Roanoke, Virginia, United States Carter Machinery Company, Inc Full time

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C., is seeking a highly skilled Service Supervisor to lead our 2nd shift team in Salem, Virginia.

Job Summary:

The Service Supervisor will be responsible for overseeing the daily operations of the department, ensuring the successful delivery of services to customers, and leading a team of technicians to meet their needs at the highest level.

About the Role:

This role requires strong leadership and supervisory skills, with a thorough knowledge of repair and servicing heavy equipment and components. The ideal candidate will have previous experience in service operations and comprehensive knowledge of heavy equipment repair procedures and applications.

Responsibilities:
  • Lead a team of technicians to ensure the successful operation of the department
  • Organize, communicate, and delegate responsibilities to team members
  • Set priorities, coach employees as needed, and provide technical expertise
  • Handle incoming calls, produce quotations and estimates, open and close work orders, adjust time on work orders, and dispatch or assign technicians to jobs
Requirements:
  • Excellent oral and written communication skills
  • Excellent customer relations skills
  • Ability to organize and prioritize tasks effectively
  • Ability to manage and delegate work
  • Strong mechanical knowledge
  • Proficient in using a computer and adapting to changing technology
Benefits:
  • A competitive salary range of $65,000 - $85,000 per year, depending on experience
  • Health, dental, and vision insurance
  • Paid time off
  • 401(k) retirement plan with company match
  • Life and disability insurance
  • In-house training instructors/programs
  • Tuition reimbursement
  • Employee referral bonus program
  • Discounts on cellular phone service, computers, tooling, cars, and trucks
About Carter Machinery Company, Inc.

We are an EEO/AA Employer and welcome qualified individuals from diverse backgrounds to apply. Carter Machinery Company, Inc. is a drug-free workplace.



  • Roanoke, Virginia, United States Virginia Transformer Corp Full time

    About the PositionWe are looking for a seasoned Maintenance Operations Leader to join our team at Virginia Transformer Corp. This individual will be responsible for ensuring the efficient utilization of plant personnel and equipment to meet equipment up-time OEE goals and downtime goals.The successful candidate will have a strong background in maintenance...


  • Roanoke, Virginia, United States The Fresh Market Full time

    Key Responsibilities:Our ideal candidate will oversee department inventory management, pricing integrity, and operational processes with utmost attention to detail. They must be capable of delivering exceptional results in a fast-paced environment, ensuring efficiency and excellence at all times.Provide top-notch guest service by greeting customers and...


  • Roanoke, Virginia, United States Oldcastle Infrastructure Full time

    Company OverviewAt Oldcastle Infrastructure, we're a leading provider of innovative infrastructure solutions. Our team is dedicated to delivering exceptional results and exceeding customer expectations.About the RoleThis is an exciting opportunity to join our team as a Production Team Leader, responsible for overseeing the daily operations of our...


  • Roanoke, Virginia, United States Virginia Transformer Corp Full time

    About the JobThe Virginia Transformer Corp is a leading manufacturer of custom transformers, seeking a seasoned Manufacturing Executive Leader to join our team.Responsibilities and ExpectationsThis is a challenging role that requires a proven track record in manufacturing and operations management. As a key member of our leadership team, you will be...


  • Roanoke, Virginia, United States State of Virginia Full time

    Job OverviewWe are seeking a seasoned Charge Nurse Leader to oversee the daily operations of our nursing unit at the Virginia Veterans Care Center. This is an exceptional opportunity to make a meaningful difference in the lives of our residents and their families.About the RoleAs a Charge Nurse Leader, you will be responsible for supervising direct care...


  • Roanoke, Virginia, United States FedEx Full time

    OverviewFedEx Freight is a leading provider of transportation and logistics services, offering a range of solutions to meet the needs of our clients. As a Customer Service Representative, you will play a critical role in ensuring the success of our operations by providing exceptional customer service and support.In this role, you will be responsible for...


  • Roanoke, Virginia, United States D H Griffin Wrecking Company Full time

    D.H. Griffin Wrecking Co., Inc. is seeking a talented Senior Construction Project Leader to join our team in Roanoke, VA.This role offers a salary of $125,000 per year, along with a comprehensive benefits package, to drive the efficient operation and expansion of our division and the company as a whole.The successful candidate will be responsible for leading...


  • Roanoke, Virginia, United States Commercial Steel Erection, Inc. Full time

    About the RoleCommercial Steel Erection, Inc. is seeking a highly skilled Industrial Services Operations Manager to oversee our industrial services crew. This is an exciting opportunity for an experienced professional to join our team and contribute to the success of our organization.Key Responsibilities:Site Supervision: Direct and supervise up to 10...


  • Roanoke, Virginia, United States TKC Holdings Full time

    About UsTrinity Services Group (TSG) is a leading provider of food service and hospitality services to correctional facilities. We are committed to delivering exceptional quality and customer satisfaction.Career OpportunityWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at TKC Holdings. As a Food Service Supervisor,...

  • Operations Director

    6 days ago


    Roanoke, Virginia, United States Virginia Transformer Corp Full time

    Job DescriptionEstimated Salary: $120,000 - $180,000 per yearThe Virginia Transformer Corp is seeking a highly skilled Operations Director to lead our manufacturing operations across three U.S. plants.About the RoleWe are looking for an experienced executive leader with a strong background in manufacturing and operations management. As a key member of our...


  • Roanoke, Virginia, United States Aerotek Full time

    Aerotek is seeking a Production Operations Manager for our production facility in Roanoke, VA.Job SummaryWe are looking for a skilled leader to manage the departmental operations within a highly automated manufacturing environment. The successful candidate will be responsible for motivating and directing employees to ensure compliance with production and...


  • Roanoke, Virginia, United States Valvoline Full time

    Unlock Your Career PotentialAs an Operations Team Lead at Valvoline, you'll be the right-hand person to our Service Center Manager. You'll play a pivotal role in building a high-performance team that sets us apart from the competition.We're looking for someone with six months of supervisory experience, preferably in a retail environment. If you have...


  • Roanoke, Virginia, United States Snowshoe Mountain Full time

    Culinary Leadership Opportunity at Snowshoe MountainWe are seeking an experienced and skilled culinary professional to lead our kitchen operations at Snowshoe Mountain Resort. As the Senior Culinary Operations Manager, you will be responsible for overseeing the daily activities of our food service team, ensuring that all menu items meet our high standards...


  • Roanoke, Virginia, United States Aerotek Full time

    Job Title: Production Operations ManagerJob Summary: We seek a Production Operations Manager for our Roanoke, VA production facility. This leader will oversee departmental operations in a highly automated environment.Key Responsibilities:Direct employees to ensure production and quality goals, safety policies, and company rules are met.Coordinate maintenance...


  • Roanoke, Virginia, United States Valvoline Instant Oil Change Full time

    We are seeking a highly motivated and experienced Service Center Manager Team Lead to join our team at Valvoline Instant Oil Change. As a key member of our leadership team, you will be responsible for driving business growth and improving customer satisfaction by leading and developing a high-performing team.OverviewThis is an exciting opportunity for a...


  • Roanoke, Virginia, United States Jobot Full time

    We are a growing mechanical and electrical commercial contractor seeking an experienced Plumbing Operations Manager to join our vibrant team in the construction industry. This is a permanent position that requires a hands-on approach, excellent leadership skills, and a keen eye for detail.The successful candidate will oversee all plumbing operations on our...


  • Roanoke, Virginia, United States United Parcel Service Inc. Full time

    OverviewUnited Parcel Service Inc. is a leader in package delivery services, dedicated to providing efficient and reliable solutions to customers worldwide.SalaryThe base pay for this position is $17.20 per hour.Job DescriptionWe are seeking highly motivated individuals to join our team as Seasonal Package Delivery Associates. As a member of our team, you...


  • Roanoke, Virginia, United States Kroger Full time

    Job SummaryThe Meat Department Leader is responsible for planning, organizing, and directing the Meat department associates to achieve maximum sales and profits. This position requires excellent customer service skills, ability to work in a fast-paced environment, and strong leadership qualities.


  • Roanoke, Virginia, United States Atlantic Constructors, Inc. Full time

    Job DescriptionWe are seeking a highly skilled and experienced Sheet Metal Operations Manager to join our team at Atlantic Constructors, Inc. in the Mid-Atlantic Region.About UsEstablished for over 50 years, we have earned recognition as an industry leader in our field. Our dedication to excellence and commitment to providing exceptional service have earned...


  • Roanoke, Virginia, United States The Kroger Company Full time

    The Kroger Company, a leader in the retail industry, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate on the sales floor. Job SummaryWe offer a competitive salary of $12.50 per hour for this role.About the RoleAs a Customer Service Associate, you will be responsible for providing exceptional...