Service Operations Leader
6 days ago
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C., is seeking a highly skilled Service Supervisor to lead our 2nd shift team in Salem, Virginia.
Job Summary:The Service Supervisor will be responsible for overseeing the daily operations of the department, ensuring the successful delivery of services to customers, and leading a team of technicians to meet their needs at the highest level.
About the Role:This role requires strong leadership and supervisory skills, with a thorough knowledge of repair and servicing heavy equipment and components. The ideal candidate will have previous experience in service operations and comprehensive knowledge of heavy equipment repair procedures and applications.
Responsibilities:- Lead a team of technicians to ensure the successful operation of the department
- Organize, communicate, and delegate responsibilities to team members
- Set priorities, coach employees as needed, and provide technical expertise
- Handle incoming calls, produce quotations and estimates, open and close work orders, adjust time on work orders, and dispatch or assign technicians to jobs
- Excellent oral and written communication skills
- Excellent customer relations skills
- Ability to organize and prioritize tasks effectively
- Ability to manage and delegate work
- Strong mechanical knowledge
- Proficient in using a computer and adapting to changing technology
- A competitive salary range of $65,000 - $85,000 per year, depending on experience
- Health, dental, and vision insurance
- Paid time off
- 401(k) retirement plan with company match
- Life and disability insurance
- In-house training instructors/programs
- Tuition reimbursement
- Employee referral bonus program
- Discounts on cellular phone service, computers, tooling, cars, and trucks
We are an EEO/AA Employer and welcome qualified individuals from diverse backgrounds to apply. Carter Machinery Company, Inc. is a drug-free workplace.
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