Audio-Visual Support Specialist

4 weeks ago

Atlanta, Georgia, United States Indian Township Solutions Full time

Indian Township Solutions is a leading provider of audio-visual systems integration and installation services. We are seeking a highly skilled Audio-Visual Support Specialist to join our team.

This role is responsible for resolving AV-related trouble tickets submitted by users of a dynamic Government program and follows up to ensure issues no longer persist.

The responsibilities of this role may include:

  • Providing technical assistance, support, and advice to end users for AV hardware, software, and systems
  • Researching, studying, and resolving AV software and hardware issues of users, using all available resources
  • Determining whether the issue is caused by hardware, software, or system
  • Answering questions by applying AV knowledge of computer software, hardware, systems, and procedures
  • Logging trouble tickets and maintaining relevant records documenting all symptoms, troubleshooting, and resolution
  • Maintaining an accurate inventory of technological assets
  • Creating and maintaining user-training manuals and procedures and providing training when necessary
  • Making recommendations to Executive Management on what types of devices and technologies are needed for efficiency and success
  • Conducting periodic diagnostics and testing to ensure optimal AV function and minimal downtime
  • Conferring with Programmers to explain software errors or to recommend changes to programs
  • Communicating with software and hardware vendors to request service regarding defective products
  • Testing software and hardware to evaluate ease of use and whether product will aid user in performing work
  • Interface with warehouse personnel to ship and receive new or repaired devices
  • Loading software and code onto new or repaired audio-visual (AV) devices. Conducting testing and troubleshooting to ensure devices are configured correctly and ready for use
  • Performing administrative duties including but not limited to completion and submission of purchase orders, travel requests, expense authorizations, expense reports, and return materials authorizations as needed
  • Must be willing to travel throughout the United States
  • Performing all other duties as assigned

To qualify for this position, you must possess an associate's degree or experience in Computer Science, Information Systems, Engineering, Business Accounting, or other related discipline as well as 4+ years of equivalent experience. An AVIXA Certified Technology Specialist (CTS) certification is required.

Additional qualifications include:

  • Crestron and BiAmp configuration experience
  • NVX experience is beneficial, but not required
  • CTS-D is beneficial, but not required
  • Sec+ is beneficial but not required
  • Customer Service Skills
  • Technical Proficiency
  • Time Management
  • Communication
  • Organizational Skills
  • Thoroughness

Why work for Indian Township Solutions?

Our dedicated team of professionals have a clear and deep understanding of AV systems and product requirements, along with the real-world understanding of the challenges are customers contend with. Together, we produce key audiovisual products to ensure the continuity of communications which is often critical. And, the teamwork just doesn't stop there The camaraderie within ITS is evident both on and off the job

Benefits

We want to invest into you and your future; here's how:

  • Employer shared Health, Dental, and Vision Insurance
  • Employer paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance
  • 401(k) Plan with Matching Contributions
  • Paid Time Off
  • Eleven (11) Paid Holidays
  • Work-Life Balance
  • Awesome and Rewarding Culture

Indian Township Solutions is an Equal Opportunity Employer for all including individuals with disabilities and protected veterans. We participate in E-Verify.

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