Clinical Operations Manager

3 days ago


Iowa City, Iowa, United States The University Of Iowa Full time
About the Role

The University of Iowa Hospitals and Clinics is seeking a highly skilled Clinic Services Manager to oversee and provide support services to clinical and non-clinical units at Iowa River Landing. This is a full-time position that requires a strong leader to manage, coordinate, and direct the scheduling and visit management support services.

Key Responsibilities
  • Manage and optimize workflow and efficiencies in the IRL clinic, working with UI Marketing, physicians, and APP leaders, DEO, and Department.
  • Lead the review of patient scheduling, check-in, check-out, and clinic workflows to evaluate clinic effectiveness and efficiency.
  • Evaluate physician scheduling templates to generate and implement recommendations to improve patient flow, decrease patient wait time, and improve physician and staff efficiency.
  • Provide scheduling, template, and policy education to nurses/physicians as necessary.
  • Compile, organize, and report outcomes measured, including hospital utilization of health care resources.
  • Review patient satisfaction results and implement appropriate changes/improvements.
  • Implement strategies to resolve service issues, responding to and resolving requests and issues from staff, customers, and hospital departments.
  • Develop and/or implement programs, policies, and practices for IRL.
Requirements
  • A Bachelor's degree or an equivalent combination of education and experience.
  • 3+ years of administrative experience.
  • Excellent written and verbal communication skills.
  • Proficiency in computer spreadsheet and database applications.
  • Proficiency in electronic scheduling and visit management system (i.e. EPIC).
Desirable Qualifications
  • Previous experience/knowledge (1+ years) of patient scheduling workflow and physician template development/management.
  • 1+ years of supervisory experience.
  • Experience with hospital operations and/or Ambulatory Clinic operations.
  • Knowledgeable in EPIC Cadence functionality.
  • Ability to facilitate positive outcomes through collaboration and teamwork, establishing and meeting/exceeding department objectives and deadlines.
  • Knowledge of University of Iowa Health Care policies, procedures, and regulations.
What We Offer

Regular salaried position located in Iowa City, Iowa, with a fringe benefit package including paid vacation, sick leave, health, dental, life, and disability insurance options, and generous employer contributions into retirement plans.



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