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Customer Service Representative

2 months ago

Lithia Springs, Georgia, United States Bridgestone America, Inc. Full time

Retail Sales Associate

Employee Type: Regular, Full-time

Company Overview

Bridgestone Retail Operations (BSRO) is a division of Bridgestone Americas, employing over 22,000 individuals across North America. Operating more than 2,200 company-owned locations, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO is a leader in tire and auto service sales, generating over $3 billion annually. We are committed to fostering a diverse workforce and creating an inclusive environment where every teammate can thrive.

Job Summary

This dynamic role involves addressing customer needs both in-person and via phone. Utilize your communication abilities to clarify warranty options, coordinate time commitments between technicians and customers, manage checkout processes, and promote various products and services.

Key Responsibilities

  • Enhancing customer satisfaction and loyalty
  • Merchandising, advertising, and promoting products and services
  • Providing enthusiastic responses to every customer interaction, whether in-store or over the phone
  • Exhibiting a strong desire to excel in a retail setting
  • Demonstrating motivation in sales
  • Performing additional duties as assigned

Qualifications

  • High School Diploma or equivalent
  • Two years of experience in consumer retail sales
  • Ability to effectively communicate with customers regarding sales and address complaints to ensure retention and loyalty
  • Strong problem-solving skills related to customer issues
  • Valid automobile driver's license required
  • Completion and maintenance of all necessary BSRO store education courses and modules for this position

Preferred Qualifications

  • Two-year degree or equivalent

Employee Type

Regular, Full-time