Senior Systems Engineer

4 weeks ago


Denver, Colorado, United States Konica Minolta Business Solutions, U.S.A., Inc. Full time
Job Summary

The Senior Systems Engineer will be a key contributor to a Service Delivery team, helping to grow and develop a loyal, satisfied customer base and serving as a subject-matter expert and thought leader for other members of the service delivery organization.

This role is full-time and remote. The successful candidate will collaborate with client stakeholders to review best practices and implementation approaches, lead the setup and onboarding of new customer accounts, and perform quality assurance activities to ensure standardization of best practices.

The ideal candidate will have excellent verbal and written communication skills, strong interpersonal and relationship-building skills, and a proven dedication to enabling quality through continuous improvement and ensuring continuous operations.

Responsibilities include:

  • Collaborating with client stakeholders to review best practices and implementation approaches
  • Leading the setup and onboarding of new customer accounts
  • Performing quality assurance activities to ensure standardization of best practices
  • Driving the identification of new revenue opportunities
  • Identifying quality issues and risks to client satisfaction and focusing on client management and retention

Requirements include:

  • Excellent verbal and written communication skills
  • Strong interpersonal and relationship-building skills
  • Proven dedication to enabling quality through continuous improvement and ensuring continuous operations
  • Demonstrated experience implementing IT projects
  • Strong computer analysis and diagnostic skills

Konica Minolta, Inc. is a leading provider of office technology solutions and services. We are committed to guiding and supporting our clients' digital transformation through our expansive office technology portfolio.



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