Senior IT Systems Engineer

3 weeks ago

Denver, Colorado, United States Connect for Health Colorado Full time
Job Summary:

Connect for Health Colorado is seeking a highly skilled Senior IT Systems Engineer to join our Architecture team. As a key member of our team, you will be responsible for supporting our company infrastructure, applications, and business processes. You will also plan, conduct, and direct the analysis of business problems with automated systems solutions.

Key Responsibilities:
  • Evaluate existing systems and provide technical direction to IT support staff.
  • Oversee the development of customized software and hardware requirements.
  • Plan and implement systems automation for better efficiency.
  • Work with the Security Team to formulate and design the security system to maintain data safety.
  • Focus on workflows, optimization methods, and risk management tools for the Okta Identity and Access management platform.
  • Single Sign-On (SSO) Integration: Integrate applications and systems with Okta for seamless single sign-on experiences.
  • Assist in developing and maintaining documentation for supported applications, processes, and training material.
  • Identity Lifecycle Management: Manage the complete lifecycle of user identities, including provisioning, de-provisioning, and access modifications.
  • Develop tooling, scripting, and processes to facilitate end-user asset management, provisioning, and tracking.
  • Create and manage access policies to improve security and adhere to compliance standards.
  • Manage and oversee Virtual Desktop Infrastructure (VDI) solutions.
  • Collaborate with end-users and IT teams to troubleshoot reported VDI issues.
  • Collaborate with Security/IT teams to coordinate IT policies.
  • Build policies and scripts using vendor APIs to support company-owned devices and SaaS services.
  • Participate in general IT operations, including check-in meetings and Open Enrollment calls.
  • Build and maintain cross-functional relationships with internal teams to drive initiatives.
  • Oversee and provide operations support, including account management, workflow, log analysis, troubleshooting, and service optimization.
  • Develop system-monitoring and support automation to enhance and scale the quality of support.
  • Provide emergency response and supervise systems engineering events.
  • Assess and calculate the technical features of IT project plans.
  • Implement and maintain computer systems to ensure compliance with organizational guidelines.
  • Monitor and manage all installed systems and infrastructure.
  • Establish, configure, test, and maintain operating systems, application software, and system management tools.

Requirements:
  • Colorado resident.
  • 10+ years of IT field experience.
  • 3+ years of experience in user support in a cloud-first modern IT environment.
  • 4+ years of experience in IT in a high-growth Software as a Service (SaaS) environment.
  • Experience with log management tools such as Splunk and ElasticSearch, and/or security information and event management (SIEM) tools.
  • Knowledge of OKTA identity and access management.
  • Knowledge of CI/CD pipelines.
  • Excellent problem-solving skills and ability to work under tight deadlines.
  • Strong communication skills and ability to work collaboratively with cross-functional teams.
  • Bachelor's degree in computer science, Web Development, or a related field is preferred.

Work Environment:
  • Currently working remotely.
  • The Connect for Health Colorado office is in the North Tech Center area of Denver, near the intersection of I-25 and I-225.
  • The work schedule may include some non-traditional hours, weekends, and evening events.
  • Core office hours, typically 8am-5pm with some flexibility.

Total Compensation: Connect for Health Colorado offers a competitive benefits package. Employees are offered a robust benefits package and may elect from various offerings to tailor a package best suited to their individual needs. Connect for Health Colorado employees are eligible to participate in the organization's 403(b) plan and are additionally provided with paid time off, short- and long-term disability, and life insurance. The salary range for the position is $104,200 - $139,000.

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