MST ASM Leadership Role

2 weeks ago

Albany, Oregon, United States Lowe's Full time
Job Title: MST ASM Leadership Role

At Lowe's, we're committed to delivering exceptional customer service and driving sales growth. As a MST ASM Leadership Role, you'll play a critical part in leading our team to achieve these goals.

Key Responsibilities:
  • Lead a team of supervisors and associates to deliver outstanding customer service and drive sales growth.
  • Model the behaviors needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers.
  • Set clear and measurable service and operational goals for the team, ensure the team's effort supports those goals, and track progress on a daily basis.
  • Connect with the team regularly to understand challenges they're facing and remove obstacles.
  • Provide recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level.
  • Provide open and timely feedback, coaching, training, development opportunities, and mentorship to members of the team.
  • Manage performance of associates against established goals and work with supervisors to take action when necessary to address performance concerns.
  • Encourage others to share ideas and empower others to make decisions while providing guidance when necessary.
  • Identify any associate relations concerns and take the appropriate action as needed, handling directly where appropriate and/or escalating issues to senior management or HR.
  • Drive execution of all service, reset, pricing, and operational programs in assigned areas by monitoring activities, providing feedback, and making adjustments where needed.
  • Identify any barriers to superior service and communicate these along with solutions in a timely manner ensuring operations do not impact the customers' ability to see or interact with products.
Requirements:
  • 2 years of experience leading associates in a retail environment.
  • 3 years of experience working in a fast-paced, cross-functional work environment.
  • 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
  • 1 year of experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry.
  • Experience using Microsoft Office Suite.
  • Ability to obtain sales-related licensure or registration as may be required by law.
Preferences:
  • Experience in retail store freight flow logistics.
  • 5 years of experience leading service associates in a retail or consumer service industry.
  • 5 years of experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry.
  • 5 years of experience leading support/operations associates in a retail or consumer service industry.
  • 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
  • Experience working in the home improvement retail sector.
  • Broad knowledge of interior/exterior product categories.
  • Experience working with store computer systems.
  • Certification in related area.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

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