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Client Relationship Specialist II

2 months ago


Westwood, Massachusetts, United States Needham Bank Full time
Client Relationship Specialist II

Job Overview:
As a Client Relationship Specialist II, you will expertly execute teller functions, ensuring transaction accuracy and compliance with the Bank's established standards and protocols. Your role will focus on enhancing customer relationships by offering tailored account solutions to meet diverse client needs through effective account management.

Key Responsibilities:
  • Execute all responsibilities associated with the Client Relationship Specialist I role, showcasing commitment to customer service and relationship building.
  • Acquire comprehensive knowledge of the Bank's products and services.
  • Deliver a full spectrum of customer services, including account openings, product explanations, and processing of customer information for both new and existing accounts.
  • Promote banking products, generate referrals, and address customer inquiries regarding accounts and services.
  • Ensure operational compliance and adherence to bank policies and procedures.
  • Develop a thorough understanding of teller operations.
  • Consistently provide exceptional customer service.
  • Investigate and analyze data to resolve complex customer issues, answering inquiries related to accounts and transactions.
  • Maintain up-to-date knowledge of products and services, anticipating customer needs to effectively communicate offerings.
  • Assist in the training and development of tellers and junior personal bankers, collaborating with the Retail Trainer and participating in training initiatives.
  • Support and serve as a backup for the Assistant Branch Manager, Teller Manager, or Head Teller as necessary.
  • Perform additional duties as required.

Qualifications:
  • Ability to work a flexible schedule aligned with the Bank's operational hours.
  • Physical capability to lift up to 30 pounds.
  • Basic proficiency in keyboard and computer skills.
  • Competence in performing basic arithmetic operations using a calculator.
  • Demonstrated business acumen and professionalism.
  • Ability to cultivate strong relationships across the organization, exceed customer expectations, and adapt to change.
  • Reliable transportation is required.
  • Fluency in written and spoken English.
  • Willingness to obtain Notary Public certification in MA.
  • Commitment to upholding Needham Bank's Core Values: Focus on Customer Relationships, Embrace Change, Collaborate as a Team, Contribute to the Community, Pursue Continuous Learning, and Uphold Integrity.

Education & Experience:
  • High School Diploma or GED.
  • Minimum of two years of experience in teller or cash handling roles with a proven record of accuracy.
  • Experience in customer service and/or sales is preferred.

Working Environment:
Typical office environment. Needham Bank offers a competitive salary and an attractive benefits package for full-time employees, including comprehensive medical and dental insurance, a 401(k) plan with an 8% bank match, paid time off, paid holidays, a bonus program, flexible spending accounts, vision insurance, group term life insurance, short and long-term disability insurance, tuition reimbursement, and an Employee Assistance Program. Part-time employees also have access to a robust benefits package.

At Needham Bank, we are committed to fostering a diverse, inclusive, and authentic workplace. We encourage candidates from all backgrounds to apply, even if their experience does not align perfectly with every qualification in the job description. You may be the ideal candidate for this or other roles.