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Community Banking Specialist I

2 months ago

Lakewood, New Jersey, United States First Commerce Bank Full time

ESSENTIAL EXPERIENCE:

  • At least one (1) year of experience as a bank Teller is mandatory.
  • Proficient in English with strong reading, writing, and grammar abilities.
  • Strong analytical and mathematical skills.
  • Excellent communication, interpersonal, and customer service skills.
  • Proficient in PC operations, including familiarity with job-related software applications.
  • Capability to operate various office equipment (e.g., currency counter, combination lock, check encoder, fax machine, passbook validator).
  • Ability to lift up to 50 pounds of coins.
  • Strong visual and auditory skills.

EDUCATIONAL REQUIREMENTS:

  • High School Diploma or equivalent, with a minimum of one year of cash handling experience.

BENEFITS OFFERED:

  • Comprehensive medical benefits.
  • Dental coverage.
  • Vision insurance.
  • Life insurance options.
  • 401K retirement plan.
  • Paid Time Off (PTO).
  • LifeMart employee discount program.
  • Health Savings Account (HSA).
  • Flexible Spending Account (FSA).
  • Long-Term Disability Insurance (employer funded).
  • Paid Federal Bank holidays.

KEY RESPONSIBILITIES:

  • Provide a warm and courteous greeting to customers.
  • Identify, nurture, and manage consumer and business account relationships, focusing on fulfilling customer needs for financial products.
  • Recognize customers with potential for increased profitability and create action plans to enhance these relationships. Refer business to all relevant partners.
  • Address customer inquiries and concerns; refer to appropriate internal resources for resolution. Demonstrate integrity, adaptability, commitment to work, and maintain a positive performance in all situations.
  • Engage in continuous training and development.
  • Assist with daily branch operations, including reporting, ATMs, coin machines, and the main cash vault. Help prepare cash for shipments.
  • Develop a comprehensive understanding of all banking systems necessary for performing teller transactions and platform duties, including the use of a PC and calculator as needed.
  • Process a variety of routine and complex transactions, including but not limited to account openings and closings, deposits, withdrawals, loan payments, and transfers.
  • Flexibility to travel to other locations/branches within the region and adapt to schedule changes during the workday, including evenings and weekends.
  • Demonstrate knowledge of policies and procedures and apply this knowledge in practical situations.
  • Stay informed about current fraud alerts; identify fraudulent activities to prevent potential losses.
  • Maintain up-to-date knowledge of new products and services.
  • Participate in weekly branch meetings.
  • Complete daily ATM proof and end-of-day closing procedures.
  • Coordinate specific tasks with other personnel within the branch and with other Bank departments to ensure smooth and efficient information flow.
  • Comply with current laws and organizational policies and procedures. Foster an environment free from harassment and other forms of illegal discrimination in the workplace.
  • Collaborate with and support adherence to all internal policies, procedures, and practices to promote risk management and the overall safety and soundness of the Bank's compliance with regulatory requirements.

First Commerce is committed to delivering high-quality products and services to individuals, businesses, and communities in our markets, with an emphasis on superior customer service. We offer products and services through secure, user-friendly technology and customer-friendly locations. Our relationships are built on our commitment to meet the financial needs of our customers with personal attention, professionalism, trust, integrity, and fairness. First Commerce takes pride in maintaining personal communications starting from the Board of Directors.

First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law.

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