Roadside Assistance Technician

2 weeks ago

Jacksonville, Florida, United States The Auto Club Group Full time

Job Title: Roadside Assistance Technician

Job Summary:

We are seeking a highly skilled and experienced Roadside Assistance Technician to join our team at The Auto Club Group. As a Roadside Assistance Technician, you will be responsible for providing emergency roadside service to our members, ensuring their safety and satisfaction.

Key Responsibilities:

  • Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
  • Utilize GPS and maps to locate member breakdown locations.
  • Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive.
  • Ensure 100% member satisfaction by providing excellent customer service.
  • Offer value to members through On-the-Go Tow or battery tests/sales.
  • Provide support at special events such as parades, travel shows, Car Care, or Public Relations events.

Requirements:

  • Have a high school diploma or equivalent and a valid driver's license.
  • Be 21 years of age or older.
  • Possess a valid state driver's license with minimal driving infractions/incidents.
  • Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
  • Exhibit strong customer service skills, including the ability to effectively communicate to customers/members and understand the need for meeting and exceeding customer expectations.
  • Have the ability to lift materials weighing up to seventy-five (75) pounds.
  • Be able to successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).

Preferred Qualifications:

  • Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Have prior tow truck driver or roadside service experience.
  • Can safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience.

Work Environment:

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature-controlled office environment.

Benefits:

  • Hourly rates starting at $21.50 for Florida. Pay rate will be determined based on experience and may exceed starting rate.
  • Overtime earning potential at time and a half the hourly wage.
  • Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.
  • $1,000 sign-on bonus; split payout at 90 and 180 days of employment.
  • $250 Quarterly Perfect Attendance bonus.
  • Fully paid training.
  • Medical, dental, and vision benefits.
  • 401k with employer match.
  • Paid parental leave and adoption assistance.
  • Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
  • Paid volunteer day annually.
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
  • AAA Membership.
  • Discounts, perks, rewards, and much more.

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