Roadside Assistance Technician

1 week ago


Jacksonville, Florida, United States The Auto Club Group Full time
Job Description

At The Auto Club Group, we are seeking a highly skilled and customer-focused Roadside Assistance Technician to join our team. As a Roadside Assistance Technician, you will be responsible for providing exceptional service to our members by assisting with vehicle breakdowns, towing, and other roadside services.

Key Responsibilities:

  • Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
  • Utilize GPS and maps to locate member breakdown locations.
  • Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive.
  • Ensure 100% member satisfaction by providing excellent customer service.

Requirements:

  • Have a high school diploma or equivalent and a valid driver's license.
  • Be 21 years of age or older.
  • Possess a valid state driver's license with minimal driving infractions/incidents.
  • Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
  • Exhibit strong customer service skills, including the ability to effectively communicate with customers/members and understand the need for meeting and exceeding customer expectations.

Preferred Qualifications:

  • Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Have prior tow truck driver or roadside service experience.
  • Can safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience.

Why Work for The Auto Club Group?

We offer a competitive starting salary, excellent and comprehensive benefits packages, including hourly rates starting at $21.50 for Florida, overtime earning potential, shift premiums, a $1,000 sign-on bonus, a $250 quarterly perfect attendance bonus, fully paid training, medical, dental, and vision benefits, 401(k) with employer match, paid parental leave and adoption assistance, paid time off (PTO), company-paid holidays, CEO days, and floating holidays, paid volunteer day annually, tuition assistance program, professional certification reimbursement program, and other professional development opportunities.

How to Apply:

Interested candidates should submit their application through our website. We look forward to hearing from you



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