Community Leasing Associate

3 days ago

Seattle, Washington, United States Fairfield Residential Full time

About This Role:

We are seeking a highly motivated and results-driven Leasing Associate to join our team at Fairfield Residential. As a Leasing Associate, you will be responsible for providing exceptional customer service and sales support to prospective residents, current residents, vendors, and Fairfield associates.

Key Responsibilities:

  • Be the first point of contact with prospective residents, current residents, vendors, and Fairfield associates.
  • Drive the lease closing process by highlighting the quality of the community and the amenities available at the property to prospective residents.
  • Determine the customer's needs, resolve and/or escalate to a higher level as permitted.
  • Use your customer-friendly personality as well as your ability to diffuse/resolve difficult situations while nurturing relationships.
  • Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention.
  • Meet sales goals, leasing ratios, and maintain milestones in customer service and resident satisfaction, throughout the sales process.

Requirements:

  • Minimum of one year experience in a customer service, sales, or retail position required.
  • Experience or knowledge in leasing or real estate a plus.
  • Strong typing and computer skills with intermediate knowledge of Microsoft Outlook, Word, and Excel.
  • Professional verbal and written communication skills required.
  • Ability to close a sale is highly preferred.
  • Knowledge of tax credit, fair housing, and trade practices a plus.
  • Experience using Yardi or other related property management accounting software a plus.
  • Experience using Microsoft platform including Outlook, Word, Excel required.
  • High school diploma or equivalent required.
  • Valid driver's license may be required.
  • Ability to work a flexible schedule to include weekends, evenings, and some holidays.

What We Offer:

  • Paid time off, paid holidays, and sick days.
  • Matched 401(k).
  • Medical, dental, and vision insurance.
  • Flexible spending account.
  • Life insurance.

About Fairfield Residential:

At Fairfield Residential, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional and luxurious apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1000 communities since 1985. We are an award-winning company that proudly employs over 1,400 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide.

Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership for the long term, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.

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