Fintech Customer Experience Operations Specialist
4 days ago
Innovate with purpose at BILL, where we empower businesses to make smarter decisions and gain control of their operations by replacing outdated financial processes with innovative tools.
We're a fast-paced and exciting team that values purpose, drive, and curiosity. We thrive in an ever-changing environment and are committed to building a diverse and inclusive workplace that fosters collaboration and continuous growth.
This role offers a unique opportunity to support our CX agent systems, tools, and automation as part of the CX Service Enablement team in building CX 2.0, our next chapter in transforming our service and support.
The ideal candidate will have experience with CRM, Project Management, Contact Center technology, and success tools such as Salesforce, Five9, Amazon Connect, MaestroQA, Calabrio, and AI contact center tools. They will also have 5+ years of experience in Customer Operations within a SaaS or FinTech environment, as well as strong data analysis skills using Tableau, Excel, and Google Sheets.
We offer a competitive salary of $114,400 - $142,500 USD per year, depending on location, plus a comprehensive benefits package including medical, dental, vision, life, and disability insurance, a 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
Redefine how businesses automate their work in a fun and dynamic environment with BILL's amazing benefits:
*100% paid employee health, dental, and vision plans
*HSA & FSA accounts
*Life Insurance, Long & Short-term disability coverage
*Employee Assistance Program (EAP)
*11+ Observed holidays and wellness days and flexible time off
*Employee Stock Purchase Program with employee discounts
*Wellness & Fitness initiatives
*Employee recognition and referral programs
We're committed to a transparent, inclusive hiring process and welcome people of all backgrounds, abilities, and identities to contribute to our culture.
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