Customer Service Representative

1 month ago


Westwood, Massachusetts, United States David's Bridal Full time
Customer Service Representative

At David's Bridal, we're seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and driving sales growth.

Key Responsibilities:
  • Provide personalized service to customers, addressing their needs and concerns in a timely and professional manner.
  • Process transactions accurately and efficiently, ensuring a smooth checkout experience.
  • Assist customers with product inquiries, returns, and exchanges, resolving issues promptly and fairly.
  • Work collaboratively with the sales team to achieve sales goals and promote products.
  • Maintain a high level of product knowledge, staying up-to-date on new arrivals, promotions, and sales.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and empathy.
Requirements:
  • High school diploma or equivalent required; 1-2 years of retail experience preferred.
  • Excellent communication and interpersonal skills, with a strong ability to build rapport with customers.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Availability to work a variety of shifts, including weekends and holidays.
Benefits:
  • Competitive hourly rate: $16.00 - $16.20
  • Team bonus and rewards program
  • Get Paid Early through Dayforce Wallet
  • Generous team member discount
  • Vision care and supplemental insurance options
  • 401K program and legal benefits

We're an equal opportunity employer, committed to diversity, equity, and inclusion. If you're passionate about delivering exceptional customer service and driving sales growth, we encourage you to apply today



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