Ophthalmology Administrative Support Specialist

7 days ago


Chardon, Ohio, United States University Hospitals Full time
Role Overview
Patient Access Representatives II are the first point of contact for patients, providing exceptional administrative support to our world-renowned healthcare team. As a key member of our department, you will be responsible for interviewing and registering patients, entering medical data, and preparing patient materials. With excellent communication skills and a warm demeanor, you will ensure a welcoming experience for every patient.

Responsibilities:
  • Interview and register patients in person or over the phone.
  • Enter accurate medical and demographic information into our system.
  • Prepare standard patient materials, including forms and brochures.
  • Maintain confidential health records and process physician orders.
  • Identify and communicate interpreter services as needed.
  • Provide patient education on third-party coverage and liabilities.
  • Communicate payment options and connect patients with financial counselors when necessary.
  • Collect, post, and balance patient payments.
  • Perform additional support tasks and provide cross-coverage as required.
  • Help mentor new hires and maintain expertise in PAS legal and compliance requirements.
  • Exceed productivity and quality standards while handling various patient inquiries and logistics.


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