Community Collections Professional
7 days ago
About The Position: The Management Trust is a reputable community association management company looking for a detail-oriented and customer-focused Community Collections Professional to join our team in Corona, CA. As a key member of our debt resolution/collection efforts, you will provide top-notch customer service via phone and facilitate payment collection/account resolution from walk-in clients and vendors.
Primary Responsibilities:
- Resolve delinquent accounts and maintain accurate records
- Verify owner records, pull title reports, and check lender activity for delinquent accounts
- Generate pre-lien letters and assist in the mailing process
- Process collection service and attorney assignments; follow up as needed
- Develop and implement payment plans with homeowners
- Generate and maintain reports, account ledgers, and special letters
- Provide excellent customer service via phone and in-person interactions
- Offer assistance with online account access, password resets, and paperless billing
- Ensure accurate payment application and post/deposit payments to owner accounts
- Communicate effectively with internal stakeholders and external clients
Requirements:
- High School Diploma (or equivalent); Associate's Degree preferred
- 1-2 years of experience in accounts receivable, customer service, or collections
- Proficiency in Microsoft Outlook, Excel, and Word
- Strong analytical and problem-solving skills
- Exceptional written and verbal communication skills
- Ability to work independently and collaboratively within a team environment
- Commitment to providing high-quality customer service
- Adaptability and dependability with a strong attendance record
- Professional and respectful demeanor at all times
Salary Range: $19.00 - $24.00 per hour
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