Community Collections Professional

7 days ago


Corona, California, United States The Management Association, Inc. Full time
Job Title: Community Collections Professional

About The Position: The Management Trust is a reputable community association management company looking for a detail-oriented and customer-focused Community Collections Professional to join our team in Corona, CA. As a key member of our debt resolution/collection efforts, you will provide top-notch customer service via phone and facilitate payment collection/account resolution from walk-in clients and vendors.

Primary Responsibilities:
  • Resolve delinquent accounts and maintain accurate records
  • Verify owner records, pull title reports, and check lender activity for delinquent accounts
  • Generate pre-lien letters and assist in the mailing process
  • Process collection service and attorney assignments; follow up as needed
  • Develop and implement payment plans with homeowners
  • Generate and maintain reports, account ledgers, and special letters
  • Provide excellent customer service via phone and in-person interactions
  • Offer assistance with online account access, password resets, and paperless billing
  • Ensure accurate payment application and post/deposit payments to owner accounts
  • Communicate effectively with internal stakeholders and external clients

Requirements:
  • High School Diploma (or equivalent); Associate's Degree preferred
  • 1-2 years of experience in accounts receivable, customer service, or collections
  • Proficiency in Microsoft Outlook, Excel, and Word
  • Strong analytical and problem-solving skills
  • Exceptional written and verbal communication skills
  • Ability to work independently and collaboratively within a team environment
  • Commitment to providing high-quality customer service
  • Adaptability and dependability with a strong attendance record
  • Professional and respectful demeanor at all times

Salary Range: $19.00 - $24.00 per hour
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