Customer Service Representative
1 month ago
As a Skilled Team Member at El Super, you will be responsible for providing exceptional customer service, processing sales efficiently, and maintaining a clean and organized store environment. This role involves working in various departments, including front-end, back-end, and stockroom operations.
Key Responsibilities:- Provide premier customer service, including greeting customers and responding to their inquiries
- Assist customers at the registers and process sales accurately and efficiently
- Work in various departments, including front-end, back-end, and stockroom operations
- Ensure product is rotated, within date, and properly displayed on shelves according to the planogram
- Unload product from trucks and organize the stockroom
- Fulfill assigned sections as needed
- Assist in replenishing all departments
- Clean cases and shelves, mop and sweep the sales floor, stockroom, and dairy coolers
- Operate back room equipment, pallet jack, baler, compactor, and scrub machine
- Minimum of six months experience in a retail environment
- Ability to follow company customer service procedures
- Demonstrated prior customer service skills or related experience
- Ability to interact with customers and coworkers
- Ability to understand and follow directions
- Ability to multitask in a fast-paced environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. El Super is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform.
- Standing: Continuously, throughout the work shift while working at the register
- Walking: Frequently, while only moving a few steps, the employee performs walking activities throughout the work shift while conducting most essential job functions
- Sitting: Very Rarely
- Climbing: Rarely, will climb one flight of stairs to access the store manager's office
- Bending: Frequently, while working at the cash register and cleaning
- Kneeling: Very Rarely
- Lifting: Under 10 lbs. – Continuously, handling and scanning grocery product
- Carrying: Under 10 lbs. – Continuously, moving grocery product
- Pushing: Continuously, when pushing store product on the checkout belt
- Pulling: Continuously, when pulling store product on the checkout belt
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