Business Systems Analyst

3 days ago

Coral Springs, Florida, United States CapB InfoteK Full time
Job Title: Business Systems Analyst

We are seeking a highly skilled Business Systems Analyst to join our team at CapB InfoteK. As a Business Systems Analyst, you will play a critical role in configuring, testing, delivering, and implementing new requirements and enhancements on software systems developed by RS2 for existing and new clients.

Key Responsibilities:
  • Assist in managing client delivery and release schedules for projects, changes, service requests, and mandatory releases as per clients' SLAs.
  • Plan and manage the RS2 system functional and regression testing schedule for assigned changes.
  • Ability to work under pressure to agreed SLAs while maintaining acceptable quality standards.
  • Participate in knowledge transfer activities from Change Management and Project Definition teams as part of the requirements analysis and hand-over.
  • Review client requirements analysis and High-Level Test Cases to prepare functional and regression test cases and viable acceptance criteria.
  • Identify any flaws in the gap analysis and revert back to Change Management or Project Definition teams during the testing phase.
  • Act as a central point of contact for the delivery of specific changes upon which you are working.
  • Maintain test environments and install delivery components.
  • Correct setup defects and re-test to ensure compliance with supplied specifications prior to the Release Package delivery to clients.
  • Liaise with Project Definition, Change Management, and Technical teams to ensure compliance with client business requirements and agreed specifications.
  • Document all test results in accordance with agreed standards.
  • Conclude testing within agreed timescales and ensure results meet acceptance criteria.
  • Request internal sign-off to trigger the Release Process.
  • Perform release coordination, documentation, version control, and regression testing.
  • Provide knowledge transfer to Support Teams or any other team as required as part of the delivery hand-over.
  • Deliver releases to clients and provide support during implementation.
  • Maintain version control records for all client environments.
  • Document new functionality and enhancements introduced to the software systems developed by RS2.
  • Hand-over functional documentation to the Training & Documentation Team.
  • Participate in onsite support or training as per clients' request.
  • Work closely with clients and peers to facilitate migration of data to/from the software systems developed by RS2.
  • Provide 2nd line support for clients and RS2 support teams in line with applicable SLAs.
  • Participate in the 24×7 shift to provide client 2nd line support when necessary.
  • Liaise with Quality Assurance Team to perform audits and recommend corrective action where necessary and to monitor corrective actions.
  • Train RS2 clients and internal staff on software systems developed by RS2 when requested.
  • Document all work in accordance with agreed standards.
  • Maintain status reports for all tasks on a regular basis.
  • Establish a good working relationship with customers and other peers.
  • Perform regular updates of Work Sheet Reports.
  • Perform any other related duties that may be assigned from time to time.
Requirements:
  • A degree in Business and IT or an equivalent professional qualification.
  • Should have experience and expertise in RS2 Bankwork Payment Acquiring application.
  • Preferably should have a good knowledge of the specific payments industry.
  • Must be proficient in SQL Language.
  • Proficient in testing methodologies and test case execution/verification with an eye for details.
  • Should be familiar with standards associated with IT practice nationally and internationally.
  • Must be able to facilitate remote and face-to-face client meetings.
  • Must have strong written and oral communication skills.
  • Demonstrates a strong awareness of the uses of IT within the industry of specialization.

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