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Clinical Support Associate
2 months ago
Position Overview:
Under the supervision of the RN Supervisor or Site Manager, the Healthcare Support Specialist plays a vital role in enhancing patient care by actively engaging in the interdisciplinary care team and assisting healthcare providers in delivering essential primary care services. This is a full-time position eligible for benefits, typically scheduled Monday through Friday from 8 AM to 5 PM, with occasional evenings until 7 or 8 PM, and rare Saturday shifts (two Saturdays per year) from 9:00 AM to 12:00 PM. Please note that schedules may be subject to change.
Compensation:
The starting pay for this role is $17 per hour, with potential for higher compensation based on relevant experience.
About Us:
Cherry Health, recognized as Michigan's largest Federally Qualified Health Center (FQHC), operates across six counties and is headquartered in Grand Rapids. Our dedicated team of over 800 healthcare professionals across 20 locations is committed to eliminating barriers, expanding access, and providing comprehensive quality healthcare services to underserved populations, irrespective of their insurance status or ability to pay. Our services encompass primary care, dental, vision, behavioral health, pharmacy services, substance abuse treatment, school-based health centers, and more.
Our Mission:
Cherry Health is dedicated to enhancing the health and wellness of individuals by offering comprehensive primary and behavioral health care while promoting access for those who are underserved.
Our Vision:
We envision a healthier community where we actively seek out and welcome those in need of our services, treating everyone as family and providing integrated, coordinated care to improve health and personal well-being.
Qualifications:
- Medical Assistants must hold a valid certification. Acceptable certifications include:
- CMA certification from the American Association of Medical Assistants
- RMA certification from American Medical Technologists
- CCMA certification from the National Healthcareer Association
- NCMA certification from the National Center for Competency Testing
- NRCMA certification from the National Association for Health Professionals
- Proficient typing skills and familiarity with computer software systems.
- Basic Life Support/CPR training, certification, or the ability to obtain certification.
Key Responsibilities:
- Welcome patients, complete and verify necessary forms, and guide patients to examination rooms.
- Measure vital signs and accurately document information in the electronic medical records system.
- Assist with examinations and procedures, ensuring proper cleanup afterward.
- Execute provider orders (such as immunizations, testing, and obtaining lab specimens) and document results accordingly.
- Handle patient interactions with care, especially in stressful situations.
- Collaborate effectively with both professional and paraprofessional staff.
- Manage time efficiently to ensure smooth clinic operations.
- Oversee clinic flow for assigned providers.
- Prepare patient charts for visits, maintain patient information, and assist with medical records tasks.
- Retrieve and distribute results to healthcare providers, laboratories, and medical records as instructed, ensuring abnormal results are communicated to the provider.
- Request test results and referral information from other offices, updating patient charts as necessary.
- Contact patients due for services and assist in scheduling appointments.
- Sterilize and maintain equipment cleanliness.
- Perform additional duties as assigned.
- May provide assistance at other Cherry Health locations as required.
Benefits:
Cherry Health offers a robust benefits package, including:
- Generous Paid Time Off
- Eight paid full-day holidays (including Black Friday) and two half-day paid holidays
- 403(b) Retirement Savings Plan
- MET and MESP 529 Savings Plans
- Pet Insurance
- Discounts from various vendors and much more
Application Process:
We welcome applications for this position until it is filled.
