Residential Clinical Team Lead
5 days ago
We are seeking a highly skilled Residential Clinical Team Lead to join our team at Mental Health America of South Central Kansas.
About the Role:The Residential Clinical Team Lead will be responsible for assisting in hiring, training, scheduling, and supervision of Residential Behavioral Health Specialist (RBHS) staff and Residential Team Leaders. This role will involve handling employee and consumer complaints/concerns, monitoring consumer general circumstances as it involves housing, and assuring general safety and cleanliness.
Key Responsibilities:- Scheduling and Staffing: Responsible for scheduling residential shifts and proper staffing levels at each location, ensuring licensing requirements and departmental budget guidelines are met. Provides back up as needed for Residential staff.
- Supervision and Support: Provides supervision to Residential staff, ensures staff are supported and trained in accordance with policies. Handles questions and concerns and follows up on any issues related to residents in the program or personnel issues. Facilitates monthly team meetings and 1:1's with all employees.
- Program Direction: Provides direction and support to Residential staff in matters related to staffing the program, licensing standards, utilization of residential facilities and services, scheduling special activities, and other concerns which impact quality care and agency collaboration.
- Billing and Documentation: Assists in securing timely and appropriate documentation and billing of services, within 24 hours of service delivery. Ensures services provided by Residential Care staff are medically necessary and submitted as required per contract guidelines.
- Productivity and Performance: Responsible for monitoring direct care staff billing, ensuring team members meet productivity requirements. Provide assistance and support to ensure employees maximize their performance and productivity.
- Personnel Matters: Handles personnel matters effectively and consistently with existing policies, including interviewing, hiring, counseling, terminating, and helping complete annual evaluations for direct care staff. Provides appropriate documentation as necessary.
- Training and Development: Creates, updates and provides orientation and training to new Residential staff, ensures completeness of competency-based training and adherence to applicable standards.
- Crisis Support: Provides on-site problem solving and crisis support with direct care staff to ensure safety of staff and residents and continuity of care.
- Vacancy Management: Works with Residential Management team and other departments as needed to ensure program vacancies are filled and that the tenants' units are in readiness for move-in. Ensure that linens, supplies, and food are immediately available when applicable; and that unit mate is adequately prepared for and introduced to a new tenant.
- Clinical Oversight: Meets with COMCARE representatives at minimum monthly to review tenant issues and needs in crisis home program.
- Client Intakes: Responsible for completing all clinical intakes for the department, working with the property management team to ensure vacancies are filled promptly.
- Quality Assurance: Serves as QMHP for the department and assists the agency in ensuring the implementation and monitoring of treatment plans in cooperation with the clients' treatment team ensuring resident satisfaction. Supports and oversees all clinical services of the department through reviews of treatment plans, strengths assessments, clinical intakes and reviews as necessary to ensure quality of client care and coordination of services.
- Reporting and Communication: Files reports with the Senior Director of Housing and Facilities, other Departments, COMCARE, KDADS and other parties as directed.
- Bachelor's degree in human services or equivalent experience.
- Experience working with adults who have a severe and persistent mental illness.
- PREFERRED AREAS OF EXPERIENCE: Supervision of staff, program management and a commitment to consumer advocacy and quality care.
- Must demonstrate effective communication and documentation skills.
- Able to maintain a flexible work schedule to include some evening and weekend hours and availability for emergency and/or on-call services.
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